Danish Speaking Customer Service for Online Bank - Work In Greece at Mercier Consultancy MD

Riga, , Latvia -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Danish, Customer Service, Communication Skills, Problem-Solving, Technical Support, CRM Software, Banking Knowledge, Account Management, Customer Satisfaction, Multi-tasking, Team Collaboration, Flexibility, Attention to Detail, Time Management, Complaint Resolution, Product Knowledge

Industry

Business Consulting and Services

Description

Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for an Online Bank, with the unique chance to work in beautiful Greece. This position is perfect for individuals who are passionate about providing excellent customer service in the financial sector. As a representative, you will assist customers in navigating their banking inquiries effectively in Danish. Key Responsibilities Manage customer inquiries regarding online banking services, account details, and transactions via phone, email, and chat in Danish. Provide information about banking products, fees, and services while ensuring a smooth customer experience. Assist customers with account management, technical issues, and claim processes. Resolve customer complaints and queries promptly to maintain high levels of customer satisfaction. Document interactions accurately in the CRM system to help track service quality and customer feedback. Collaborate with other teams to improve service delivery and respond effectively to customer needs. Stay informed about banking regulations and updates to assist customers with accurate information. Fluency in Danish (both written and spoken) is essential; knowledge of English is preferred. Experience in customer service, particularly in the banking or financial services sector. Excellent communication skills and the ability to build rapport with customers. Strong problem-solving abilities with a focus on customer satisfaction. Ability to handle multiple inquiries effectively in a fast-paced environment. Familiarity with CRM software and online banking platforms is advantageous. Willingness to work flexible hours, including evenings and weekends as necessary. Competitive Monthly Salary 2 Extra Salaries Per Year Fully Paid Relocation Package Fully Paid Training Health Insurance And Much More...

Responsibilities

Customer service representatives will manage inquiries regarding online banking services and assist customers with account management and technical issues. They will also resolve complaints and document interactions in the CRM system.