Danish Speaking Reservations Agent For Booking.com - Work Remote In Greece at Mercier Consultancy Group

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Danish Fluency, Customer Service, Reservation Management, CRM Platforms, Communication Skills, Interpersonal Skills, Problem Solving, Digital Tool Proficiency, Conflict Resolution, Time Management

Industry

Business Consulting and Services

Description

Danish Speaking Reservations Agent For Booking.comAbout Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering personalised, end-to-end recruitment support that goes far beyond the standard hiring experience. At Mercier Consultancy Group, we believe that the right opportunity can truly transform a career — and we are dedicated to making that happen for every candidate we work with. Job Overview We are thrilled to present an outstanding opportunity for a passionate and customer-focused individual to step into the Danish Speaking Reservations Agent For Booking.com position in Greece — one of the most sought-after Danish-speaking jobs currently available in the European travel industry. In this dynamic role, you will serve as a trusted point of contact for Danish-speaking travellers, delivering seamless reservation support and exceptional service on behalf of one of the world's leading online travel platforms. This is a remarkable chance to build a meaningful career in the travel sector while enjoying the Mediterranean lifestyle that Greece has to offer, with a fully paid relocation package included to ensure your transition is smooth and stress-free. Key Responsibilities Handle inbound reservation enquiries from Danish-speaking customers via phone, email, and live chat, providing accurate and timely information regarding bookings, availability, and travel options. Assist travellers with creating, modifying, and cancelling reservations in line with Booking.com's policies and service standards, ensuring a smooth and enjoyable customer journey throughout. Proactively resolve booking discrepancies, complaints, and escalations with professionalism and empathy, turning potentially negative experiences into positive outcomes for the customer. Liaise effectively with accommodation providers, travel partners, and internal teams to verify reservation details and ensure accurate fulfilment of customer requests. Provide expert guidance to Danish-speaking customers on travel-related products, destination information, and platform features, enhancing their overall experience with the Booking.com service. Accurately log all customer interactions, case notes, and resolution outcomes within the CRM system, maintaining high standards of data quality and compliance. Consistently meet and exceed individual and team performance targets, including customer satisfaction scores, first-contact resolution rates, and response time benchmarks. Stay up to date with the latest travel industry trends, platform updates, and product changes to ensure customers always receive the most relevant and informed assistance possible. Native or fluent Danish language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Danish. A valid EU passport or the legal right to live and work within the European Union is mandatory. Previous experience in a customer service, reservations, or travel industry support role is highly advantageous. Strong communication and interpersonal skills, with a genuine commitment to delivering outstanding customer experiences in a fast-paced environment. Comfortable working with digital tools, CRM platforms, and online booking systems; ability to navigate multiple systems simultaneously with accuracy and efficiency. A proactive, solution-oriented mindset with the ability to manage high volumes of enquiries while maintaining composure, professionalism, and attention to detail at all times. What We Offer Competitive Monthly Salary reflective of your experience and skills within the travel industry. Fully Paid Training Programme to ensure you are fully prepared and confident from day one. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation upon arrival in Greece — so you can focus entirely on your exciting new chapter. Monthly Performance Bonus rewarding your dedication and the outstanding results you deliver. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing meaningful additional financial security and recognition of your contributions. A vibrant, multicultural team environment in one of Europe's most beautiful and historically rich destinations. And Much More — including ongoing professional development, career progression pathways, and a supportive management team committed to your long-term success. Life in Greece Relocating to Greece is far more than a career move — it is an invitation to embrace one of the most captivating and culturally rich lifestyles in all of Europe. Greece is renowned for its breathtaking landscapes, from the crystalline turquoise waters of the Aegean Sea to the iconic whitewashed villages perched high above sun-drenched coastlines. With over 300 days of sunshine per year, a deeply rooted historical heritage stretching back thousands of years, and a warm, welcoming local culture, Greece offers an unparalleled quality of life that consistently draws professionals from across the globe seeking both career fulfilment and personal enrichment. Beyond its natural beauty, Greece is celebrated for its extraordinary cuisine, vibrant social scene, and a cost of living that allows you to enjoy a premium lifestyle at a very reasonable pace. Whether you are exploring the ancient ruins of Athens, savouring fresh seafood by the harbour, or discovering hidden island gems on a weekend escape, Greece delivers experiences that are truly unforgettable. For professionals pursuing Danish-speaking jobs and rewarding careers through jobs in Greece, this country offers the rare and wonderful combination of professional ambition and an enviable Mediterranean way of life — making the Danish Speaking Reservations Agent For Booking.com position in Greece one of the most compelling opportunities available today. How to Apply If you are a Danish-speaking professional with a passion for travel, customer excellence, and the ambition to take your career to exciting new heights, we would love to hear from you. This is a rare and highly competitive opening, and positions are filling quickly — so do not miss your chance to secure this exceptional opportunity. Click Apply Now to submit your application today, and a dedicated member of the Mercier Consultancy Group recruitment team will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you begin your remarkable new journey in Greece.

Responsibilities

Handle inbound reservation inquiries from Danish-speaking customers via phone, email, and chat to assist with bookings and modifications. Resolve booking discrepancies and collaborate with accommodation providers to ensure a seamless customer journey.