WHO WE ARE:

At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs.
Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential.

WHAT YOU’LL BE DOING:

• Develop and maintain a comprehensive product backlog for data, analytics, and AI solutions across product, underwriting, claims, marketing, and customer experience functions.
• Deeply investigate and define customer challenges, gathering insights to inform the strategic direction of Data & AI product development.
• Use data analysis and customer research to prioritize product features and improvements, ensuring each roadmap decision aligns with customer needs and operational goals.
• Drive seamless project execution through meticulous planning, clear communication, and proactive issue resolution, ensuring timely delivery of high-impact initiatives aligned with customer and business objectives.
• Collaborate on developing efficient processes and playbooks that streamline problem discovery and roadmap planning to ensure high-quality, scalable deployments.
• Apply Product thinking in building & translating business requirements into functional and technical needs, creating detailed user stories, epics, and data requirements documentation.
• Facilitate cross-functional collaboration with Product, Underwriting, Claims, Marketing, Customer Experience, Analytics, and AI teams to gather and prioritize data and AI-driven business requirements and act as a liaison to ensure understanding and alignment on priorities.
• Partner with data science and analytics teams to define and implement AI and advanced analytics capabilities, including predictive modeling, machine learning, and customer insights.
• Develop and communicate strategies for leveraging AI and analytics to optimize claims reserving, underwriting, marketing, and customer experience.
• Identify opportunities for implementing AI models within the insurance value chain to drive efficiency, enhance risk assessment, and improve customer engagement.
• Lead agile ceremonies, including sprint planning, backlog grooming, and retrospectives, to drive alignment and progress within data and AI teams.
• Coordinate with claims reserving, marketing, and customer care stakeholders to ensure seamless delivery of AI-driven data solutions.
• Define and validate user stories, specifications, and acceptance criteria for data and AI products to ensure they meet functional and business requirements.
• Collaborate with data engineering and testing teams to verify quality standards and address any functional gaps.
• Participate in test case reviews to confirm that designs meet specifications and operational requirements.
• Support the broader analytics and AI strategy by identifying opportunities to integrate machine learning, natural language processing, and predictive analytics into existing data products.
• Maintain awareness of industry trends and innovations in AI and analytics, identifying relevant opportunities to enhance capabilities.
• Serve as the data product expert, training stakeholders on data and AI product functionalities in claims, marketing, customer care, and underwriting.
• Collect and analyze feedback on AI-driven and data products to inform continuous improvement and future roadmap development.
• Demonstrate behaviors consistent with PEMCO’s policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

The pay range for this role is shown below. Compensation decisions are determined based on an individual’s qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $150,334-$183,742. The full pay range is $125,279-$208,798.
• Outside greater Seattle area target pay range: $132,673-$162,155. The full pay range is $110,561-$184,268

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales)
• Employee referral bonuses
• Shift differential pa