• Review project priorities and issues to identify risks, manage dependencies, and support successful project delivery.
• Analyse business, data, and regulatory requirements to ensure solutions meet stakeholder needs and compliance obligations.
• Facilitate stakeholder workshops to gather requirements, validate assumptions, and align on project outcomes.
• Conduct data mapping and lineage analysis to understand data flows, transformations, and system dependencies.
• Support solution design activities by translating business requirements into effective data and reporting solutions.
• Develop and maintain project documentation and governance artefacts to support compliance, auditability, and delivery standards.
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What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Working knowledge of SQL and data querying, with experience across cloud or contact centre data platforms (e.g. AWS Athena) desirable.
• Strong analytical skills, with the ability to investigate data issues, perform data validation, and interpret data from multiple sources.
• Understanding of data models, data lineage, and data quality principles.
• Exposure to or interest in contact centre reporting, ideally across voice, messaging, and assisted service channels.
• Ability to gather, document, and clarify business requirements and support solution development and delivery activities.
• Attention to detail, with a focus on data quality, accuracy, and controls.
• Effective communication and stakeholder engagement skills, with the ability to work collaboratively across business and technology teams.
• Ability to understand reporting and regulatory requirements and support their translation into data and reporting solutions.