As a Data Analyst, you will play a critical role in enabling customer-led and commercial decisions by transforming complex data into clear, actionable insights. Reporting to the Product Manager, In-Store Fulfilment, you will partner closely with stakeholders across Product, Operations, Engineering, Finance, and Customer teams to analyse fulfilment and customer data, uncover trends, and identify opportunities to improve performance.

You will support the delivery of strategic initiatives by providing robust analysis, data modelling, forecasting, and benefits assessments that inform prioritisation and investment decisions. Through your insights and recommendations, you will help shape the future of the in-store fulfilment experience, ensuring initiatives deliver value for customers, team members, and the business.

Key Responsibilities

• Analyse fulfilment, customer, and operational data to identify trends, opportunities, risks, and performance drivers.
• Support strategic initiatives through data modelling, forecasting, scenario analysis, and benefits assessments to evaluate opportunities and business outcomes.
• Partner with Product Managers and operational stakeholders to define success metrics, measurement frameworks, and KPIs for initiatives and product enhancements.
• Integrate and synthesise insights from multiple data sources to provide a holistic view of business performance.
• Deliver clear, actionable insights and commentary for strategy packs, business reviews, and performance reporting, with the ability to present findings and insights to stakeholders.
• Design, develop, and maintain Power BI dashboards and reporting solutions to track key fulfilment, operational, and customer metrics.
• Design and evaluate pilots, experiments, and operational trials, measuring performance against expected outcomes.
• Build strong relationships with cross-functional stakeholders to understand business challenges and provide data-driven solutions that support decision-making.