We are seeking a detail-oriented and analytical Data Analyst to join our team based in Rugby and reporting into the IT Lead. In this role, you will be responsible for collecting, modelling, and analysing operational and business data, with a heavy emphasis on tracking and reporting on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). You will collaborate with cross-functional teams to design interactive dashboards, identify operational bottlenecks, ensure compliance with service targets, and deliver actionable insights to leadership.
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