Company: APTAA PTY LTD trading as CODETEKI DIGITAL SERVICES

Location: Tarneit VIC 3029

Employment Type: Full-time / Permanent

Salary: $80,000.00 per annum + superannuation

Hours: 38 hours per week

Experience: Minimum 1 year of relevant experience

Website: https://codeteki.au/

About the Company

APTAA PTY LTD trading as CODETEKI DIGITAL SERVICES is a Melbourne-based digital technology business providing innovative digital solutions to businesses.

Our services include web development, AI-powered automation solutions, custom software and business tools, CRM and sales automation, mobile application development, digital systems and other technology solutions designed to improve business efficiency and customer engagement.

We are seeking a motivated and experienced Business Analyst to join our team at Tarneit, Victoria on a full-time basis.

About the Role

The Business Analyst will work closely with management, clients, developers and other stakeholders to analyse business requirements, identify opportunities for operational and technological improvement, and translate business requirements into effective digital and system-based solutions.

The successful candidate will analyse existing business processes and systems, gather and document requirements, recommend improvements and assist with the design, development, testing and implementation of technology solutions for the company and its clients.

Key Responsibilities

• Consult with management, clients and key stakeholders to identify and understand business objectives, operational requirements and system needs.
• Analyse existing business processes, workflows, systems and procedures to identify inefficiencies, gaps and opportunities for improvement.
• Gather, analyse and document business, functional and non-functional requirements.
• Conduct stakeholder interviews, workshops and consultations to understand business requirements and proposed solutions.
• Translate business requirements into clear functional specifications and technical requirements for software developers and technical teams.
• Prepare business requirement documents, functional specifications, user stories, process maps, workflow diagrams and other project documentation.
• Analyse clients' existing systems and business processes and recommend appropriate digital and technology solutions.
• Assist with the planning and implementation of web applications, business automation systems, CRM solutions and other digital platforms.
• Work with software developers and technical teams to ensure proposed systems and applications meet documented business requirements.
• Analyse business processes and recommend automation opportunities to improve productivity and reduce manual administrative tasks.
• Evaluate software applications, digital platforms and business systems to determine their suitability for operational requirements.
• Identify gaps between existing systems and proposed solutions and recommend appropriate system or process improvements.
• Assist with the design and improvement of customer relationship management and business automation processes.
• Analyse business and operational data to identify trends, issues and opportunities for improved performance.
• Develop business cases, options analyses and recommendations for proposed systems, technologies and process improvements.
• Liaise between clients, management, software developers, designers and other technical stakeholders throughout project development and implementation.
• Assist with system integration, implementation, data migration and process-change activities.
• Develop test scenarios, test cases and acceptance criteria for new systems and software applications.
• Coordinate and participate in User Acceptance Testing (UAT) to ensure developed solutions satisfy agreed business requirements.
• Identify, document and communicate system defects, functional issues and required improvements.
• Monitor implemented solutions and evaluate whether they achieve expected business outcomes.
• Prepare reports, recommendations, presentations and project documentation for management and clients.
• Develop and maintain business-process documentation, system procedures and user documentation.
• Assist with the development of standard operating procedures and implementation guidelines.
• Provide support and guidance to users during the implementation of new systems and processes.
• Monitor developments in digital technology, artificial intelligence, business automation and software solutions and recommend relevant improvements.
• Participate in continuous improvement initiatives across the organisation.
• Ensure proposed solutions align with business objectives, operational requirements and project specifications.

Required Skills and Experience

The successful applicant will have:

• A minimum of 1 year of relevant professional experience as a Business Analyst or in a closely related role.
• Demonstrated experience in business analysis, requirements gathering and business-process improvement.
• Experience analysing business processes, workflows and information systems.
• Ability to translate business requirements into functional and technical specifications.
• Experience preparing business requirements documents, process maps, user stories and functional specifications.
• Understanding of software-development and system-implementation processes.
• Experience working with developers, technical teams, clients and business stakeholders.
• Strong analytical and problem-solving skills.
• Ability to identify business problems and recommend practical technology-based solutions.
• Understanding of digital platforms, web-based systems, CRM systems and business automation technologies.
• Experience with User Acceptance Testing and system-testing processes.
• Strong written and verbal communication skills.
• Excellent stakeholder-management and interpersonal skills.
• Strong organisational and time-management abilities.
• High level of attention to detail.
• Ability to manage multiple projects and competing priorities.
• Ability to work independently as well as collaboratively within a multidisciplinary team.
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