Department: Service

As a Data Analyst, you will play a vital role in transforming data into actionable insights to support strategic decision-making and drive operational excellence. Your responsibilities will include:

• Collecting, analysing, and interpreting core Service KPI data to enhance current reporting and develop actionable recommendations.
• Conducting detailed analysis of product repairs and failures to determine root causes, failure mechanisms, time to failure, components at fault, and financial impact.
• Performing total product profitability and service cost analysis to support commercial and sales strategies.
• Preparing monthly financial and volume-based management reports for the Board and Head Office.
• Analyse spare parts usage and trends highlighting any anomalies back to the business
• Delivering monthly reporting on service and sales KPIs, while designing innovative dashboards and reports to identify key issues and improvement opportunities.
• Investigating failure trends and contributing to robust quality claims when failure thresholds are exceeded.
• Leading initiatives to streamline reporting and implement smarter, more efficient data solutions.
• Other ad hoc tasks per requirement.

KEY SKILLS:

• Expert proficiency in Microsoft Excel, including VLOOKUP, INDEX/MATCH, pivot tables, and other advanced functions.
• Experience with macro recording and VBA scripting is a strong advantage.
• Proficient in Microsoft Office tools such as PowerPoint, Access, Power Pivot, with desirable knowledge of SQL.
• Strong analytical thinking with the ability to apply rational decision-making, problem-solving, and statistical techniques.
• Meticulous attention to data quality and accuracy, ensuring high standards for reporting and analysis.
• Ability to quickly comprehend and interpret complex datasets, drawing clear conclusions and actionable insights.
• Excellent communication skills with the ability to present technical information clearly to non-technical stakeholders.

• Collecting, analysing, and interpreting core Service KPI data to enhance current reporting and develop actionable recommendations.
• Conducting detailed analysis of product repairs and failures to determine root causes, failure mechanisms, time to failure, components at fault, and financial impact.
• Performing total product profitability and service cost analysis to support commercial and sales strategies.
• Preparing monthly financial and volume-based management reports for the Board and Head Office.
• Analyse spare parts usage and trends highlighting any anomalies back to the business
• Delivering monthly reporting on service and sales KPIs, while designing innovative dashboards and reports to identify key issues and improvement opportunities.
• Investigating failure trends and contributing to robust quality claims when failure thresholds are exceeded.
• Leading initiatives to streamline reporting and implement smarter, more efficient data solutions.
• Other ad hoc tasks per requirement