Data Analyst – Honda Project at Bosch Group

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Advanced Excel, KPI Monitoring, Dashboard Development, Power BI, Tableau, Looker, SQL, Root Cause Analysis, Performance Monitoring, Reporting Automation, Communication Skills, Presentation Skills, Honda CX Expertise, Data Visualization, Business Intelligence

Industry

Software Development

Description

Company Description We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world. We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas. As part of the Bosch group, we operate in one of its four main business areas – the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center. Job Description Are you a data wizard with a passion for driving insights and continuous improvement? Do you want to be a key player in shaping the future of our Honda Contact Center. The Data Analyst – Honda Project is responsible for collecting, analyzing, and visualizing operational data to support decision-making, performance monitoring, and continuous improvement within the Honda Contact Center operations. This role ensures data accuracy, KPI visibility, and actionable insights, working closely with Operations, Quality, Workforce, and Digital/Voicebot teams. You will also be responsible for updating the Monthly reports created for each branch (market) in the Honda world. Key Responsibilities Include: Data Analysis & Performance Monitoring As a HONDA CX expert, you will analyze operational KPIs related to: Call volumes, SLA / ASA / AHT, CSAT, Escalations, Quality results Identify trends, deviations, and performance risks Support root cause analysis for operational issues Reporting & Dashboards Create and maintain regular reports (daily / weekly / monthly) Develop dashboards for: Operations Manager, Supervisors, Project stakeholders, Client Ensure consistency and accuracy of reported data Automate reporting processes where possible Qualifications To be considered for this role, candidates must demonstrate: Minimum Tenure: A minimum of 6 months of continuous employment within Bosch Service Solutions in Spain. Expertise in Honda CX Service: You are an expert in the Honda Customer Experience service, including a deep understanding of processes, procedures, Honda products and services, and the brand's mission – "The Power of Dreams." Your technical, process, and procedural knowledge must align seamlessly with the Honda brand promise. Exceptional and Proven Advanced Excel Knowledge: This is non-negotiable. You must be highly proficient in complex formulas (array formulas, INDEX/MATCH, OFFSET, etc.), pivot tables, dynamic dashboards in Excel. Basic or user-level Excel skills are not sufficient for this role. Some experience with Business Intelligence (BI) tools (e.g., Power BI, Tableau, Looker) will be a significant advantage. Basic understanding of databases / data sources. Experience with SQL is a definite plus. Excellent communication and presentation skills, capable of explaining data findings to various stakeholders. A proactive mindset, with a strong ability to identify problems and propose data-driven solutions. Position is based in Barcelona. A strong alignment with our Bosch values, mission, vision and history. All applications must contain a CV in PDF format. Please ensure your CV clearly details your relevant experience for this role and explicitly specifies your MS Excel level (e.g., "Advanced," "Expert"). Application Deadline: May 15th. Incomplete applications will not be considered. Ready to drive our Honda Project forward with your data expertise and passion for our culture? Additional Information Diversity is an integral part of our corporate strategy and is anchored as one of our values in the “We are Bosch” mission statement. For us, diversity is reflected in the uniqueness of our associates, their personalities, experiences and perspectives. By including everyone and ensuring equal opportunities we unleash our full potential. We are dedicated to ensuring that our hiring processes are fair, inclusive, and free from bias. We are committed to hiring individuals regardless of culture, generation, race, religion an belief, neurodiversity, gender identity, sexual orientation, or disabilities. Legal Entity: Bosch Service Solutions, S.A.U.

Responsibilities

The role involves collecting and analyzing operational KPIs to support decision-making and performance monitoring for the Honda Contact Center. Responsibilities include creating dashboards, automating reports, and conducting root cause analysis for operational issues.