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Data Analyst at Jobgether
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 27

Salary

70000.0

Posted On

14 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

IT Consulting & System Integration

Description
  • Prepare daily, weekly and monthly MIS reports and performance dashboards
  • Analyse KPIs including productivity, SLA, FCR, CSAT, AHT and volume trends
  • Conduct Voice of Customer analysis using surveys, complaints and interaction data
  • Identify trends, anomalies and root causes through statistical analysis
  • Support dashboard automation, data integration and UAT activities
  • Maintain data accuracy, consistency, governance and reporting documentation
  • Coordinate with Operations, Quality, Training and IT teams


  • Candidate profile:Bachelor’s degree
  • 2–4 years of MIS or reporting experience within a Contact Centre, Customer Experience or Shared Services environment
  • Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP and macros
  • Experience with Power BI, Tableau or similar business intelligence tools
  • Ability to work with large datasets and generate meaningful business insights
  • Exposure to SQL, Salesforce, Zendesk, Genesys, Avaya, Freshdesk or Maximo would be advantageous
Responsibilities