Job Number: 254711
Category: Data Analytics
Location: United States
Remote Type: Remote
Job Level: Experienced
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As a senior data analyst on the Performance Measurement and Analysis team, you’ll focus on quantitative analysis, which includes working with internal customers to understand their requirements, collaborating with peers, presenting unique findings to leadership, and implementing solutions. In this role, you’ll collaborate with your team to provide analytics and reporting for our contact center operations. You’ll use your knowledge of advanced analytical, statistical, and technical methods to answer complex business questions and provide solutions. In addition, you’ll focus on automation and data validation to improve efficiencies and reduce waste.

MUST-HAVE QUALIFICATIONS

• A minimum of six years of analytical work experience.
• {OR} Bachelor’s degree or higher and a minimum of five years of analytical work experience.
• {OR} Bachelor’s degree or higher in a quantitative field of study and a minimum of three years analytical work experience.

PREFERRED SKILLS

• Strong proficiency in SAS and SQL, including the ability to create and troubleshoot complex programming
• Experience maintaining Tableau and/or Power BI dashboards; willingness to learn how to develop Tableau and/or Power BI dashboards
• Knowledge of Snowflake, git/GitHub, dbt, and Python preferred but not required
• Demonstrated ability to lead/manage multiple projects simultaneously and experience influencing leadership decisions
• Strong skills in reviewing and interpreting contracts to ensure compliance with terms and conditions. High level of attention to detail to ensure all contractual and reporting documentation is accurate and current.

Please refer the Job description for details