Data Analyst, Service Integrity at Careers @ MUFG Pension & Market Services

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SQL, Python, R, Microsoft Excel, VBA, Power BI, Data Analysis, Statistical Analysis, Risk Management, Reporting, Data Visualization, Automation, Problem-solving, Stakeholder Engagement, Financial Services, Superannuation

Industry

Financial Services

Description

MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. The Role MUFG Retirement Solutions is seeking a detail‑oriented and analytical Data Analyst, Service Integrity to support investigations, reporting, and insights across complex operational environments. Reporting to the Lead Analyst, Service Integrity, this role plays a critical part in delivering accurate, timely, and actionable data to support service integrity, risk management, and governance outcomes. You will work closely with cross‑functional stakeholders including technology, operations, and subject matter experts to analyse data, identify trends and anomalies, and develop reporting solutions that support informed decision‑making in a highly regulated financial services environment. Key Accountabilities and main responsibilities * Lead, motivate, and develop a high‑performing team to consistently meet service levels,  Analyse data related to service integrity enquiries, investigations, and operational issues * Identify trends, patterns, and anomalies within complex data sets * Collaborate with stakeholders to understand data requirements and deliver actionable insights * Produce clear reports, dashboards, and visualisations to communicate findings effectively * Ensure all reporting meets business requirements, quality standards, and agreed specifications * Deliver high‑quality, accurate reporting within agreed service level agreements * Develop analytical tools and techniques, including automation and advanced analytical approaches, to support investigations and insights * Work closely with technology teams to deliver cost‑effective data and reporting solutions * Support continuous improvement initiatives through data‑driven insights and analysis * Maintain strong collaboration and contribution within a high‑performing analytics team * Promote a strong risk and compliance culture across all analytical activities * Ensure adherence to legislative, policy, procedural, financial, and quality requirements * Maintain compliance with internal quality assurance standards and reporting obligations * Apply risk awareness in the analysis, reporting, and interpretation of data Experience & Personal Attributes * Degree in Data Science, Statistics, Computer Science, or a related discipline * Minimum 2 years’ experience developing SQL scripts (Oracle and/or SQL Server/Azure) * Strong experience with Microsoft Excel, including VBA for automation * Proficiency in data analysis tools such as SQL, Python, R, and Excel * Experience with data visualisation and reporting tools, including Power BI * Experience developing applications using Python, Java, or C++ (desirable) * Strong analytical, problem‑solving, and statistical analysis skills * Proven ability to interpret business, operational, and technical data and identify risk implications * Exceptional attention to detail and ability to manage multiple priorities and tight deadlines * Strong stakeholder engagement and communication skills * Commercially minded, risk‑aware, and outcomes‑focused * Ability to take ownership of deliverables and collaborate effectively within a team Desirable: * Experience within superannuation, pensions, insurance, or wealth management * Exposure to regulatory change initiatives * Relevant tertiary qualifications or professional certifications (e.g. BABOK, Agile BA) . Some of our Employment Benefits * FlexiWorks – enabling our employees to work in the office and at home * Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave * Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose. * Talent Referral Program * Salary Sacrificing via Superannuation * Employee Assistance Program * Learning & Development - Development at your fingertips via self-paced learning, including educational assistance supportv * Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft! * Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. How to apply Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Background Checks Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate. By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

The Data Analyst will lead investigations and produce actionable insights to support service integrity, risk management, and governance outcomes. They will collaborate with cross-functional teams to develop reporting solutions and identify trends within complex operational data sets.