WE’RE ON A MISSION TO MAKE MONEY WORK FOR EVERYONE.

We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Hear from our team about what it’s like working at Monzo ✨
London/Cardiff/UK Remote | £55,000 - £75,000 + Benefits | Hear from the team ✨

YOU’LL PLAY A KEY ROLE BY…

• Managing the day to day modelling and reporting of the forecast change process and being accountable for seeking 1st line approvals of any changes that impact COps cost or headcount
• Ensuring accurate reporting of FTE, cost and workload impacts in various stakeholder-facing forums
• Being responsible for building and maintaining custom reporting / dashboards for Workforce Management, e.g. shrinkage, adherence, handle time, etc. in Looker
• Supporting the impact analysis in delivery of high impact projects, relating to service, COps efficiency or cost gains
• Building strong relationships with stakeholders outside of Customer Operations e.g. Fincrime, Risk, Product to understand and model FTE/hiring impact of new processes, marketing activity or rule changes.
• Partnering with COps Leadership, Outsourcing, Financial Planning and the wider business to scope and monitor the implementation of changes as well as validating that agreed business objectives were met

This role can be based in our London office, but we’re open to distributed working within the UK (with ad hoc meetings in London)

• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team