Data Analytics Director - Customer Success at Microsoft

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

251900.0

Posted On

08 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analytics, Customer Success, Technical Leadership, Azure, AI Transformation, Database Solutions, PowerBI, Data Warehousing, Cloud Technologies, Team Management, Customer Engagement, Problem Solving, Voice of the Customer, Continuous Improvement, Collaboration, Inclusivity

Industry

Software Development

Description

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Join the Customer Experience & Success (CE&S) organization, whose mission is to empower customers to accelerate business value through differentiated experiences leveraging Microsoft’s products and services. As part of the Global Customer Success (GCS) team, you will lead efforts to enable customer success on the Microsoft Cloud, harnessing AI-powered capabilities and human expertise to deliver innovative solutions that drive operational excellence and nurture long-term loyalty. As the Data Analytics Director - Customer Success, you will lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in helping customers drive their AI Transformation priorities through solutions built on Azure Analytics and Database services. You will provide thought leadership and subject matter expertise across Analytics technologies (Fabric, Databricks, Real-time Intelligence, PowerBI, Data Warehousing, Lakehouse, Spark) and Database platforms (Azure SQL Server, CosmosDB, PostgreSQL, MySQL, MariaDB), ensuring customers realize value from their Azure investments. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Lead a team of Technical Architects and Program Managers to enable Field Customer Success teams and Partners in delivering customer engagements for Analytics and Database solutions on Azure. Provide thought leadership and subject matter expertise in Analytics (Fabric, Databricks, Real-time Intelligence, PowerBI, Data Warehousing, Lakehouse, Spark) and Database platforms (Azure SQL Server, CosmosDB, PostgreSQL, MySQL, MariaDB). Develop high-quality, repeatable IP assets for both Analytics and Database workloads, ensuring adoption and execution by field teams. Empower your team to unblock and accelerate customer engagements, resolve issues in collaboration with product teams and support engineers, and guide architectural design for scalable solutions. Engage with Worldwide Learning SMEs to develop and drive adoption of skilling plans for Cloud Solution Architects, growing expertise in Analytics and Database platforms. Serve as an executive sponsor for strategic customers, accelerating digital and AI transformation through innovative solutions leveraging Azure Analytics and Database services. Build and grow teams through talent management, diversity and inclusion, coaching, and career development. Foster a culture of customer-centricity, collaboration, and technical intensity. Lead the team to achieve positive Customer Satisfaction results, coaching them to become trusted advisors and enabling defined Customer Success Plan outcomes. Gather Voice of the Customer and Field, leveraging insights to influence product roadmaps and drive continuous improvement and innovation. Foster a continuous self-learning culture, model impactful community engagement, and coach inclusivity. Embody Microsoft’s culture and values of respect, integrity, accountability, and inclusion. Qualifications Required/Minimum Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Additional or Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role (e.g., internal and/or external). 6+ years experience leading technical projects, teams, or functions. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

Lead a team to enable Field Customer Success teams in delivering customer engagements for Analytics and Database solutions on Azure. Provide thought leadership in Analytics and Database platforms to ensure customers realize value from their Azure investments.