Data and Technical Support Analyst at NATO

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Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Data Governance, Reporting Solutions, Business Intelligence, Data Analytics, Data Visualization, SQL, Project Management, Customer Support, Technical Support, Data Quality, Data Security, Cloud Platforms, ERP, P3M, ITIL, Prince2

Industry

IT Services and IT Consulting

Description

1. SUMMARY The NATO Office of Resources (NOR) provides independent and integrated expert advice to the Secretary General, NATO Resource Committees, Allies, and other stakeholders on the planning, allocation and utilisation of military common funding made available to achieve NATO’s goals and objectives. The NOR advice is based on sound judgement underpinned by facts, figures expertise and knowledge. It follows NATO policies, procedures and standards, and is independent of external stakeholder’s viewpoints. It supports efficient and effective use of public funds by assessing the policy compliance, eligibility, affordability, technical viability, and lifecycle implications of military requirements and proposed solutions. Furthermore, the NOR facilitates resource-informed political decision-making. The Section oversees and manages the full lifecycle of the Common Funded Resource Information systems required to fulfill the NOR mission. This includes the implementation and maintenance of the NOR systems as well as the integration of the digital services and models offered in the context of the digital transformation of the Organisation. The Section provides functional and technical support to their user community, leads the design and development of the Common Funded Resource Information System(s) through the project management, functional, data analysis and change management processes, delivers learning opportunities and ensures quality, security and accessibility of data to the Common Funded stakeholders. The incumbent will be responsible for the technical and operational maintenance of the NOR Common Funded Resource Information Systems with primary focus on data management and governance including reporting solutions and business intelligence. The incumbent will implement and monitor data governance, ensuring data quality, integrity, security in compliance with NATO data policies and frameworks. The Data and Technical Support Analyst will establish a data cleansing process to preserve accurate datasets, maintain data classification and define ownership and access controls. The incumbent will design, develop and maintain dashboards, reports and data visualisations and collaborate with key users to understand and gather reporting requirements. The Data and Technical Support Analyst will provide technical support for the systems under area of responsibility, troubleshooting errors, resolving incidents and service requests in line with SLAs. The incumbent will liaise with vendors and operational partners for issues resolution, deployment of patches, enhancements and upgrades The Data and Technical Support Analyst will contribute to the design and maintenance of a secure and scalable ICT architecture aligned with the Enterprise standards. 2. QUALIFICATIONS AND EXPERIENCE ESSENTIAL The incumbent must: - possess a university degree from an institution of recognized standing in Information Systems, Computer Science, Data Science, or other field(s) of study relevant for this position; - have at least 3 years of post-related experience; - have experience in implementation and support of business applications (such as Enterprise Resource Planning (ERP) or Project Portfolio Management (P3M)) and integration platforms; - have proven experience of data analytics, reporting, data visualisation tools (e.g., Power BI, Tableau) and ETL processes; - have a solid understanding of ICT architecture principles and query languages (such as SQL); - have experience with customer facing functions and more specifically with application user support; - be able to collaborate with cross-functional teams; - have the ability to present complex information technology issues to non-technical audiences; - have strong communication skills; - possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other. DESIRABLE: The following will be considered as an advantage: - possess professional certifications in Project and/or Service Management (e.g. Prince2 and ITIL); - possess an IT Enterprise Architecture Framework professional certification; - knowledge of data security and governance standards (e.g., ISO, COBIT); - knowledge and practical experience in testing, release management, configuration management and other IT operational disciplines; - familiarity with cloud platforms (Azure, AWS, Google Cloud) - experience working in an international or multicultural organisation of comparable size. 3. MAIN ACCOUNTABILITIES Expertise Development Pro-actively adopt and monitor data tools and methodologies relevant to data analytics, data science and IT infrastructure. Share best practices with the user community and team members including provision of training as required in own area of expertise. Troubleshoot and resolve issues and problems using centralized ticketing systems for incident management. Report on CIRIS system performance and security issues on a regular basis. Apply technical expertise to deliver system changes. Information Management Initiate, guide and advise the user community on data integrity, availability, security and compliance with NATO policies. Monitor and improve data quality, completeness and timeliness across reporting channels. Maintain metadata and historical data for traceability and audit purposes. Oversee NOR systems technical support services. Follow-up and provide regular status updates of user requests using centralised tools. Knowledge Management Document methodologies, decisions and conventions behind analytical models and systems. Develop and maintain central repositories and documentation for reusable code, best practices, training material and technical solutions. Enable knowledge transfer across own team and user community. Ensure configuration management of the IT systems. Promote and participate in technical working groups and communities of practice. Project Management Plan, track and report on progress of technical tasks using project management tools Work closely with project managers to align technical activities with project timelines, scope and mitigation plans. Identify and escalate technical risks and constraints to ensure pro-active resolution. Ensure that technical documentation and compliance requirements are met at all project stages. In collaboration with the business analyst and service manager, support integration and user acceptance testing, and ensure acceptance criteria are tested. Monitor applications installation and post implementation reviews under areas of responsibility. Stakeholder Management Identify and engage with internal and external stakeholders to gather requirements and validate deliverables related to analytical and technical workstreams. Liaise with vendors and operational partners for the resolution of technical issues ensuring appropriate configuration management during upgrades or projects. Maintain a close relationship with internal operational partners for the support of ICT infrastructure. Translate complex technical findings into accessible language tailored to non-technical audiences. Perform any other related duty as assigned. 4. INTERRELATIONSHIPS The incumbent reports to the Head of the Team and must be able to operate with diplomacy and tact in a multinational environment. Direct reports: N/A Indirect reports: N/A 5. COMPETENCIES The incumbent must demonstrate: • Achievement: Works to meet standards; • Analytical Thinking: Sees multiple relationships; • Clarity and Accuracy: Checks own work; • Conceptual Thinking: Applies learned concepts; • Customer Service Orientation: Takes personal responsibility for correcting problems; • Empathy: Is open to others’ perspectives; • Impact and Influence: Takes multiple actions to persuade; • Initiative: Is decisive in a time-sensitive situation; • Teamwork: Solicits inputs and encourages others. 6. CONTRACT Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract. Contract clause applicable: In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity. The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations. 7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable: For NATO civilian staff members only: please apply via the internal recruitment portal (link); For all other applications: www.nato.int/recruitment Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process. Do you have questions on the application process in the system and not sure how to proceed? Click here for a video containing the information you need to successfully submit your application on time. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your study(ies) and work experience, and the successful completion of the accreditation and notification process by the relevant authorities. NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate. 8. ADDITIONAL INFORMATION NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply. NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process. Candidates will be required to provide documented medical evidence to support their request for accommodation. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements. Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment. For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab. NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.

Responsibilities

The Data and Technical Support Analyst will be responsible for the technical and operational maintenance of the NOR Common Funded Resource Information Systems, focusing on data management and governance. This includes implementing data governance, ensuring data quality, and providing technical support for system issues.