THE REQUIREMENTS

• 5 years’ experience in a business analyst role, ideally in finance/billing systems
• Ability to multi-task and manage several projects and tasks all at once
• Strong communication skills, both written and verbal, are essential
• Excellent interpersonal, stakeholder engagement and facilitation skills
• Enjoys problem-solving, analytical & numerical analysis
• Experience with relational databases & Excel
• Experience with test plan creation, testing procedures and test plan execution
• Proven experience in the ability to analyse, interpret and present complex information
• Experience conducting workshops for requirements gathering/process mapping and soliciting solution feedback, including working with business stakeholders and technical experts
• Expert in process design and process maps
• Strong problem solving and process improvement skills
• Must be able to work within an ambiguous environment and expected to be a self-starter and can work without supervision
• Inquisitive, open mind and a drive to challenge the status quo where required.

THE ROLE

• Eliciting detailed requirements by conducting interviews, workshops and other techniques that appropriate to each specific situation
• Proficient in scoping and recommending appropriate business analysis approaches
• Facilitating workshops to understand the business/project goals and requirements in detail
• Collaborate with cross-functional teams to understand data requirements and help establish single source of truth
• Extract and analyse data from various sources to identify trends, patterns, and insights
• Responsible for developing requirements documentation
• May be responsible for system configuration based on requirements
• Responsible for creating test plans and helping to test system changes and enhancements to ensure completeness and accuracy
• Ownership and responsibility for allocated communication project stream
• Perform activities such as gap analysis, impact analysis, estimation, documenting “as is” and “to be” process documentation and improvements
• Assisting management in clearly understanding the problem statement, underlying tasks, the business requirements to ensure accurate estimates are produced for planning purposes
• Investigating, developing, and continually enhancing the business analysis approach, including standards and tools.