Data Center Commercial Support Engineer at Eaton USA

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Issue Resolution, Administrative Support, Logistical Support, Proposal Development, Salesforce, SAP, Business Knowledge, Collaboration, Account Management, Technical Knowledge, Process Implementation, Teamwork, Communication, Forecasting, Data Center Knowledge

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Customer Interaction and Issue Resolution: Address delivery issues, handle complaints, and support customer relationship management. Administrative and logistical support: support KAM's, Business and Commercial Directors for day-to-day support of the MEA Data Center business Assist in using internal resources to develop proposals that meet/exceed client requirement Assist KAM's to commercially respond to offer proposals Be the go-to admin and support person for documentation and process person to help the KAM's oversee effective handover to post sales service & customer support teams Be willing to learn and be the back up for KAM's on clients business, commercial condition, structure, strategy, operations and challenges. Be highly knowledgeable on General business, structure, strategy, processes and internal systems. Salesforce a priority, SAP perferred but not essential. Know the teams and Commercial Directors numbers. Support KAM's to be continuously aware of targets and current business levels within the account for forecast for order intake & revenue information. Collaborate effectively with other departments and EMEA team members related to KAM's accounts Help provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client. This may include PLM, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations & Order Management, and Supply Chain Bachelor Degree in Engineering 5+ years of related experience Technical electrical and data center knowledge not essential but would be advantageous. Experience and knowledge in a technology related field desirable. Must be able to identify and implement new tools and processes Understand when to support, how to work across team, when to listen and when to advise Experience a dynamic blend of work and leisure in one of the world's most exciting cities.

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Responsibilities

The role involves addressing customer delivery issues and providing administrative support to the MEA Data Center business. Additionally, the engineer will assist in proposal development and ensure effective handover to post-sales service and customer support teams.