WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

JOB SUMMARY

A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team.

QUALIFICATIONS

Typical Degree & Years of Experience

• Typically requires a high school diploma and proven years of equivalent work experience

Facility / Infrastructure Maintenance

• Performs highly skilled preventative and corrective maintenance on-site to critical facility systems
• Performs highly skilled maintenance repairs, corrective maintenance, and complex installations
• Resolves advanced incidents and develops new procedures and techniques to support the overall team
• Monitors the Building Monitoring System (BMS) and resolves alarms for complex assignments requiring independent action and a high degree of initiative to resolve. Makes recommendations for new procedures to management team
• Leads and coordinates critical infrastructure operations
• Implements energy efficiency measures and identifies areas of opportunities
• Inspects operation and maintenance of plumbing, fire suppression, and life-safety systems
• Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures
• Develops project scope with management for life-cycle maintenance/end of life infrastructure projects and critical replacements

Vendor Support

• Facilitates selection of vendors for outsourced maintenance activities
• Directs vendors on highly skilled tasks to ensure that maintenance activities are carried out per standards and requirements
• Creates scripts for maintenance and submits
• Tracks and implements the work approval process for critical service providers (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out)
• Inspects implementation changes/updates to technical files for plants and equipment (in cooperation with vendor and the supervisor’s) ensuring builds are up to date

Site Administration & Incident Support

• Completion of complex site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Identifies and escalates process discrepancies to higher management
• Identifies Single Points of Failure (SPOFs) and makes recommendations for new procedures
• Acts as a support team lead for operating processes and procedures; supports the team on adherence
• Supports the on-site staff during critical incidents
• Responds to all on-site incidents, including major failures, significant problems and delays
• Assists with RCA (Root Cause Analysis)
• Assists management with maintaining technical documents

Work Orders & Additional Projects

• Completes highly skilled work requests and circuit installations
• Coordinates more advanced troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
• Makes moderate changes to mechanical, electrical and specialized systems, as directed
• Performs capacity management reviews
• Leads infrastructure project activities

Collaboration

• Collaborates with others to resolve highly difficult facility incidents; identifies and understands underlying issues
• Act as a support team lead when identifying component level faults and provides recommendations for new procedures
• Utilizes resources outside of the department, as necessary
• Plans inventory needs to maintain optimal stock levels of critical parts and equipment
• May act as an escalation point for processes relating to maintaining inventory
• Advises other team members on repairs and preventative maintenance
• Acts as a support team lead on implementing highly skilled, complex projects