Data Center Customer Operations Engineering Supervisor at Equinix

Iskandar Puteri, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Data Center Operations, Technical Troubleshooting, Vendor Management, Project Management, Network Infrastructure, Incident Management, Customer Experience, Cabling Infrastructure, Resource Planning, Quality Assurance, Operational Coordination

Industry

IT Services and IT Consulting

Description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Provides frontline leadership and day-to-day supervision for a team of Customer Operations Engineers within the data center environment. The Supervisor is responsible for ensuring work is delivered safely, accurately, and on time while maintaining a high standard of customer experience. This role balances people leadership, hands-on technical oversight, and operational coordination across customer requests, incidents, projects, and vendor activities. Responsibilities Leadership Provides direct supervision and coaching to a team of Customer Operations Engineers, acting as the first point of escalation for both people and operational issues. Assigns and prioritizes work based on customer commitments, operational urgency, and team capability, adjusting plans in real time as conditions change. Plans and coordinates daily and shift-based activities to ensure coverage, workflow continuity, and service level adherence. Leads and coordinates project-focused work, including designating tasks, tracking progress, and ensuring deliverables meet technical and quality standards. Manages resourcing relative to workload, including coordination with other IBX teams when additional support is required. Ensures team members are fully trained and compliant with operational procedures, ticketing workflows, safety requirements, and quality assurance standards; actively identifies skill gaps and supports ongoing development. Systems Support Oversees and supports troubleshooting and fault resolution activities, guiding engineers through investigation, root cause identification, and corrective actions. Reviews and validates incident findings, ensuring accurate documentation and high-quality Incident Reports are produced for customers. Supports customer-facing technical escalations, ensuring issues are resolved efficiently while maintaining clear and professional communication. Installation Oversees customer cabling and infrastructure requests, including site surveys, requirement clarification, cost estimation support to Sales, and execution planning. Reviews and validates installation work, ensuring cabling is tested, labeled, and delivered to customers in accordance with Equinix standards and expectations. Vendor Management Coordinates and supervises vendor activities related to installation, testing, labeling, and maintenance work. Briefs vendors on scope, safety, and quality expectations, and ensures work is completed accurately and on schedule. Maintenance Ensures preventive maintenance activities are executed properly to minimize operational risk and prevent avoidable faults. Reviews maintenance outcomes and follows up on identified risks or improvement actions. Project Management Manages multiple concurrent projects, balancing customer work, internal initiatives, and operational priorities. Assigns work appropriately across the team, monitors progress, and escalates risks or delays proactively. Technical Expertise Applies strong working knowledge of network infrastructure, equipment platforms, systems, and circuits to guide decision-making, troubleshooting, and quality assurance. Acts as a technical reference point for the team, particularly during complex installs, escalations, or non-standard requests. Qualifications Typically requires a minimum of 9 years of experience in a people manager role in data center operations, customer operations, or a related technical environment. Bachelor’s degree in Engineering, IT, Telecommunications, or a related field preferred, or equivalent practical experience. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. 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Responsibilities

Provides frontline leadership and supervision for Customer Operations Engineers to ensure safe and timely delivery of data center services. Balances technical oversight of installations and maintenance with people management and customer escalation handling.