NICE-TO-HAVE:

• Dell EMC or CompTIA Server+ certifications.
• Experience with scripting/automation (PowerShell, Python, Ansible).
• Knowledge of virtualization platforms (VMware, Hyper-V).
• Familiarity with DCIM tools and environmental monitoring systems.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

• Install, configure, maintain, and decommission Dell PowerEdge servers , with a focus on optimal performance and uptime.
• Manage and configure RAID arrays to meet system requirements and performance objectives; troubleshoot RAID issues using Dell OpenManage or other tools.
• Handle and install hardware components in strict adherence to ESD (Electrostatic Discharge) safety protocols to protect sensitive equipment.
• Respond to and manage TSRs (Technical Support Requests) , including coordination with Dell EMC support for diagnostics, RMAs, and on-site services.
• Perform firmware updates, BIOS configurations, and hardware diagnostics using Dell iDRAC, Lifecycle Controller, and OpenManage Enterprise.
• Implement and maintain server health monitoring and alerting; perform preventive maintenance and capacity planning.
• Follow structured cabling standards, manage rack layouts, and maintain optimal airflow, power balancing, and physical infrastructure.
• Maintain accurate documentation of server assets, configurations, procedures, and incident reports.
• Participate in a rotating on-call schedule for after-hours support and emergency response.

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• 2–5 years of experience working with Dell PowerEdge servers in a data center environment.
• Proficiency in RAID setup and troubleshooting , including common levels like RAID 0, 1, 5, 6, 10.
• Strong adherence to ESD best practices and safety procedures in hardware handling.
• Experience submitting and managing TSRs with Dell or similar vendors.
• Knowledge of server management tools (iDRAC, OpenManage, Lifecycle Controller).
• Familiarity with both Linux and Windows Server environments.
• Ability to lift, rack, and cable heavy equipment (up to 50 lbs).
• Excellent documentation, communication, and time-management skills.