JOB DESCRIPTION

Laptop Distribution Activities:
Assist with device (laptop) issuance to employees
Resource will need to assist in prepping/setting up and issuing the laptops and help resolve issues.
Image laptops with RTP image and upgrade RAM as needed. Tracking of laptop distributiion and updating tracking spreadsheet. Provide Hypercare support for device issuance and monitor hypercare chat to triage support requests.
Support users with configuration and printer setup. Track any returned laptops.
MSL Support Tasks and Qualifications
- Escort vendors to server room and other IT areas
- Govern physical access of the data room, supervise/manage all work in the data room.
- Track and receive shipments of server and network equipment. Verify packing slips match contents of packing slips
- Maintain data room documentation and rack elevations.
- Ensure vendors are completing tasks according to standards. Standards will be provided
- Racking and labeling of any server or network hardware in accordance with set standards.
- Perform server and network cabling tasks following provided cabling matrix following standards
- Perform basic smart hands activities for hosting and network teams
- Assist with on-site support of network and hosting related incidents and troubleshooting
- Attend project meetings as required
- Assist with UAT tasks as needed
- Have basic networking knowledge including LAN, WAN, WLAN, VLANs, Trunks
- Previous experience using Service Now or similar ticketing system would be a plus
Job Type: Contract
Pay: $23.00 - $24.00 per hour
Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: In perso

Please refer the Job description for details