JOB DESCRIPTION & REQUIREMENTS

• Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact, and SLA
• Equipped with analytic mind to read, understand and digest data collect, to provide information and recommendation for better operate the DC.
• Update and maintain all DC related documentation, including reports generation where needed
• Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
• Diploma in Engineering / IT with at least 3 years of experience
• Must be able to perform rotating shift duties

Please refer the Job description for details