Data Center Manager at Amazon SZ South 3 GmbH

Mesa, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

158000.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Center Management, Hardware Repair, Network Diagnostics, Team Management, Troubleshooting, Technical Writing, Recruitment, Documentation, Process Improvement, Customer Experience, KPI Management, Automation, Project Management, Communication, Organizational Skills, Problem Solving

Industry

Software Development

Description

This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7, in addition this role will operate on a night shift schedule that is subject to adjustment to meet operational demands. Key job responsibilities The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include: - Prioritize and assign trouble tickets to data center technicians and operators - Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations - Developing Career Paths for the employees and to make updates in our internal tools. - Recruit and train data technicians to ensure appropriate staffing levels - Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics - Fast learn or act as the subject matter expert across all aspects in data center operations - Ensure all operational KPIs and metrics are being measured and met - Inspire and guide improvement in team process, technology innovation and automation - Manage Large Scale Events (outages) and act as the call leader - Manage and improve the work-flows and through-put for data centers operations - Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs - Maintain the on-call schedule coordinating absence and vacations - Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience A day in the life Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. About the team Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. Basic Qualifications: - 2+ years of people management experience - "2+ years of experience in a data center technology role and/or 2 + years of knowledge with Networking or Computer hardware. Preferred Qualifications: - Experience in technical writing in a relevant field - "2+ years of experience with general troubleshooting hardware or experience in computer technology - Certifications in a relevant field (CCENT, Network+, CCNA) - Behavioral interviewing and hiring experience - Ability to work on a flexible schedule including days, nights, and/or weekends. " Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,700/year in our lowest geographic market up to $158,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits [https://www.aboutamazon.com/workplace/employee-benefits]. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Responsibilities

The successful candidate will be operationally responsible for a Data Center, managing the performance of a diverse team and ensuring effective day-to-day operations. Responsibilities include prioritizing trouble tickets, managing large scale events, and improving workflows.