CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

EXPERIENCE YOU’LL NEED TO HAVE:

• 7+ years of experience in data center operations, telecommunications or related technical fields.
• 5+ years of leadership level critical facilities management and proven experience with infrastructure systems such as onsite generation, UPS, switchgear, and both Chilled ware and DX type cooling systems.
• 5+ years of experience with MS Word, Excel and Visio.
• 5+ years of experience with infrastructure cabling in a datacenter environment.
• Associate’s degree in a related field or an equivalent combination of education, military, and work experience.

EXPERIENCE THAT WOULD BE GREAT TO HAVE:

• Strong understanding of infrastructure cabling and data center standards (NEC, NFPA, OSHA).
• Understanding of both chilled water and DX type cooling systems.
• Ability to lead technical people and assist in day-to-day activities as needed.
• Overall understanding of power management.

The Data Center Operations & Critical Facilities Manager is responsible for overseeing the implementation, maintenance, and continuous improvement of data center infrastructure and critical facility operations. This role ensures the reliability, performance, and availability of all assigned data centers through strategic planning, technical oversight, and team leadership. The manager will lead cross-functional initiatives, supervise on-site teams, and collaborate with engineering, IT, and facilities departments to deliver a resilient and high-performing data center environment.

What you’ll do:

• Partner with off-site staff (e.g., Engineers, IT department staff, etc.) to collect and provide on-site information to address data center design, equipment installation, upgrading, cabling or technical maintenance, and to resolve issues at the site.
• Partner with Facilities staff to plan for and provision appropriate IT power requirements and requests in the assigned data centers.
• Collect a variety of information such as measurements, status of equipment, placement of telecom and computer cables, as required for use in the design and performance of the data center.
• Monitor and respond to both basic and complex equipment issues with a sense of urgency, escalating appropriately for those issues outside of employee’s control.
• Respond to scheduled and unscheduled outages in a timely manner ensuring adherence to departmental procedures and standards appropriately escalating any issue outside employee control.
• Participate and lead in the activities associated with a variety of departmental projects ensuring established timelines are met. Prepare reports, material and documentation as needed.
• Provide direction, training, and guidance to the data center team.
• Appropriately manage escalations from other data center team members that could adversely impact the data center services being provided.