Data Center Program Manager, IT/Network at Microsoft

Goodyear, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cost Management, Safety Policies, Troubleshooting, Customer Communication, Project Management, Risk Mitigation, Stakeholder Management, IT Infrastructure, Network Deployment, Agile Environments, Service Quality, Client Relationships, Scheduling, Security Procedures, Escalation Management, Problem Solving

Industry

Software Development

Description

Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget. Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns. Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met. Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs. In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. Embody our culture and values. High School Qualification or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 7+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience. Experience working in complex and agile environments, with a proven ability to adapt to rapidly changing requirements and priorities Experience managing IT or network infrastructure projects from planning through execution, including stakeholder escalation and risk mitigation

Responsibilities

The Data Center Program Manager is responsible for managing costs, adhering to budget requirements, and ensuring safety and security protocols are followed. They will troubleshoot service incidents, manage client relationships, and ensure service quality and customer experience are maintained.