As a Data Center Remote Operations Engineer, you will be responsible for monitoring and maintaining the operational efficiency and security of our data center facilities through remote monitoring and control systems. You will work closely with on-site personnel to ensure seamless operations and timely response to any incidents or alarms.

QUALIFICATIONS:

1. Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.
2. Prior experience in data center operations, remote monitoring, or related field preferred.
3. Familiarity with data center infrastructure components, including servers, storage systems, and networking devices.
4. Proficiency in using remote monitoring tools and software for infrastructure management.
5. Strong problem-solving skills and the ability to troubleshoot technical issues remotely.
6. Excellent communication skills, with the ability to coordinate effectively with on-site and remote teams.
7. Attention to detail and a commitment to maintaining high standards of operational excellence.
8. Ability to work independently and prioritize tasks in a fast-paced environment.
9. Knowledge of industry best practices and standards for data center operations and security is a plus

1. Monitor data center infrastructure, including power, cooling, and networking systems, through remote monitoring tools and software.
2. Respond promptly to alarms and alerts generated by monitoring systems, and take appropriate actions to resolve issues or escalate as needed.
3. Conduct routine checks and inspections of equipment to ensure optimal performance and identify potential problems proactively.
4. Perform remote troubleshooting of hardware and network issues, coordinating with on-site technicians for resolution when necessary.
5. Document all maintenance activities, incidents, and resolutions accurately in the appropriate logs and systems.
6. Assist in the implementation of changes to the data center environment, following established change management processes.
7. Collaborate with cross-functional teams, including engineering, facilities management, and security, to ensure alignment with operational goals and standards.
8. Adhere to established protocols and procedures for data center operations, including security and safety guidelines.
9. Participate in training programs to stay updated on new technologies and best practices in data center operations.
10. Provide after-hours support and participate in on-call rotations as required.