Data Center Service Delivery Infrastructure Technical Analyst at Citi

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Center Facilities, Network Hardware, Carrier Circuits, Patch Cabling, SAN Cabling, Network Ports Management, Troubleshooting Techniques, WAN Technologies, TCP/IP Protocol, Change Control, Project Management, Communication Skills, Logical Problem-Solving, Tape Management, Disaster Recovery, Compliance Activities

Industry

Financial Services

Description

The schedule is is 7 am - 7 pm Sunday, Monday, Tuesday, and alternating Wednesday. Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware Installing/de-installing/relocating all patch cabling for systems and network hardware Installing/de-installing/relocating all Data Center hardware Assist with the coordination of cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors Assist with the coordination of network component configurations Coordinate and Install SAN cabling infrastructure Managing network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.) Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices Provide hands-on, break/fix level 2 support for the data center systems and communications environments. Coordinating and approving data center infrastructure change controls Ensuring compliance with data center standards, policies, and processes for all non-DCSD sponsored changes. Performing required compliance activities Producing network consumables updates and contributing to weekly management reports Coordinate activities in support of all projects and technical requests within the Americas Data Centers Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards. Provide clear and detailed turnover to next shift workers for continuity. Media Management duties including the following: Performing daily tape ejects to increase current day processing capacity. Monitoring of tape related console messages. Managing all daily ad-hoc tape/job requests and scratch activity. Managing all physical and electronic vaulting activity. Manage tape destruction process, ensuring all proper documentation has been recorded and approved. Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs. Provide assistance when required to ensure that the highest level of customer satisfaction is maintained. Supporting all physical off-site vaulting activities. Manage tape destruction process, ensuring all proper documentation has been recorded and approved. Ensure destruction procedures are followed. Supporting all site and application specific disaster recovery/COB tests/exercises. Performs random audit checks and sampling. Participates in projects relating to tape/media. Assisting in supporting all reconciliation and QA efforts including Year End, Physical Inventory, Vertices. 3+ years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools, and effective troubleshooting techniques. Basic background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures. In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity. Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must. Excellent communication and writing skills a must. Knowledge of trouble ticketing systems, change control, Project processes and associated tools. Logical problem- solving techniques and associated experience in system, data center facilities, and telecommunications. Experience with project management. Financial Services industry knowledge a plus. Bachelor's/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Dec 22, 2025 ------------------------------------------------------

Responsibilities

The role involves installing, relocating, and managing data center hardware and network infrastructure while ensuring compliance with standards and policies. Additionally, the analyst will provide hands-on support and coordinate activities related to data center operations.