Job #: R-00164266
Location: Charlottesville, Virginia
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Remote Type: No Remote
Clearance: Top Secret/SCI with Polygraph
External Referral Program: Ineligible
Sector: Digital Modernization
Description

SUCCESSFUL CANDIDATES MUST POSSESS THE FOLLOWING SKILLS:

• Experience with interacting with customers to handle service inquiries and problems.
• Experience working in a data center.
• Knowledge of data center standards and best practices.
• Knowledge of power infrastructure layout from generation to rack level, redundancy levels and techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safety.
• Experience with Tier 2 system administration.
• Experience troubleshooting issues in a growing environment.
• Time management skills.
• Strong oral and written communications skills.
• Track record of working effectively within a team, and support to peers toward improved processes and results.
• Experience with IT Service Management (ITSM) products such as ServiceNow or Remedy.
• Experience mentoring others.

EDUCATION

• Candidate must have a BS with 4 years of prior relevant experience or Masters with 2 years of prior relevant experience. Additional years of experience may be considered in lieu of degree.

• Be able to work with and employ rack level redundancy techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safety.
• Provide support implementation, troubleshooting and maintenance of servers. Rapidly distinguish isolated user problems.
• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
• Develop solutions to complex technical issues.
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
• Support customer requirements in a 24/7/365 mission environment and be able to respond to after-hours emergency calls (power/cooling disruption).
• Update operations and maintenance documentation for 24/7/365 personnel.
• Mentor junior team members.
• Provide support to other Infrastructure Operations teams based on skills/experience in System Administration.