Data Center Technician - CTJ - Poly at Microsoft

Warrenton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

19 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnostic Expertise, Troubleshooting, Hardware Installation, Deployment, Quality Assurance, Safety Compliance, Mentoring, Team Coordination, Data Center Operations, Security Compliance, Performance Monitoring, Technical Guidance, Post-Execution Checks, Network Design Tasks, Personal Protective Equipment, IT Equipment Support, Complex Systems Management

Industry

Software Development

Description

Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause(s) of issues to quickly identify the cause of issues. Decommission hardware for complex changes and/or systems with complex interactions (e.g., upgrading entire racks) following standard procedures. Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance for preparing, staging, setting up, and performing startups and shutdowns (e.g., racks, hard drives, switches). Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework. Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed. Ensure that technicians are performing post-execution quality checks and verifying that grounding, staging, labeling, and cabling are set up in compliance with safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Verify security compliance for decommissions and processes data-bearing devices for destruction. Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions. Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks. Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder/rolling stair use). Has pride and a sense of accountability for the service quality, completeness, and resulting user experience. Embody our culture and values. High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 2+ years experience supporting IT equipment or related technology These requirements include, but are not limited to the following specialized security screenings: The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination. Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Associate's degree in Computer Science or related field and/or equivalent work experience AND 5+ years experience supporting IT equipment or related technology OR equivalent experience. 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment.

Responsibilities

The Data Center Technician will apply advanced diagnostic and troubleshooting expertise to identify issues and decommission hardware for complex changes. They will also delegate tasks to technicians, ensuring quality execution and compliance with safety protocols.