Job Title: NOC Technician (Entry-Level)
Location: Tukwila On-site
Job Type: Full-Time
Shift: Rotational shifts including nights, weekends, and holidays

PHYSICAL REQUIREMENTS:

· Ability to lift up to 50 lbs
· Comfortable sitting for long periods while monitoring multiple screens
· Ability to stand, walk, bend, and climb ladders as needed

EDUCATION:

· No formal degree required
· Ideal for recent graduates looking to start a career in IT or infrastructure operations
Job Type: Full-time
Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift

Security clearance:

• Confidential (Preferred)

Ability to Commute:

• Tukwila, WA 98168 (Required)

Ability to Relocate:

• Tukwila, WA 98168: Relocate before starting work (Preferred)

Work Location: In perso

ABOUT THE ROLE:

We are seeking a reliable, detail-oriented individual with basic IT knowledge to join our Network Operations Center (NOC) team. This is a great opportunity for a recent graduate or someone looking for their first job in IT. You’ll gain valuable hands-on experience in infrastructure monitoring, support, and operations. No formal degree is required — we value the right mindset, willingness to learn, and ability to follow procedures.

WHAT YOU’LL DO:

· Monitor 10–14 screens to track real-time alerts, logs, and performance metrics across remote data centers
· Act as the first line of defense, identifying issues and escalating according to procedures
· Follow documented workflows and protocols for incident handling
· Perform basic troubleshooting with support from senior team members
· Log incidents and service requests using a ticketing system (e.g., Zendesk, Jira, ServiceNow)
· Communicate clearly with internal teams and external vendors
· Maintain accurate shift logs and ensure smooth handovers
· Support physical tasks such as racking, stacking, and basic cabling when needed