REQUIRED QUALIFICATIONS:

• Diploma or Bachelor’s degree in Information Technology, Computer Engineering, or a related field.
• Familiarity with hardware installation, basic networking, and troubleshooting techniques.
• Understanding of data center operations, power and cooling concepts, and cable management.
• Strong physical ability to lift, rack, and stack equipment safely.
• Willingness to work rotational shifts, including nights, weekends, and holidays.

PREFERRED SKILLS:

• Experience in a multi-tenant or enterprise data center environment.
• Basic knowledge of ticketing systems and remote management tools.
• Strong communication and time management skills.

• Install, remove, and relocate servers, networking equipment, and other hardware.
• Perform structured cabling, cable labeling, and patch panel management.
• Execute hardware diagnostics and troubleshooting, escalating issues when necessary.
• Support remote hands requests for equipment reboots, console access, and physical inspections.
• Monitor environmental conditions (temperature, humidity) and data center infrastructure health.
• Maintain data center cleanliness, organization, and compliance with safety protocols.
• Document work completed, maintain asset inventory, and update configuration records.
• Assist with scheduled maintenance tasks and emergency incident response activities.