Data Center Technician II

at  IES Communications

Job Description:

JOB SUMMARY:

The Data Center Technician will support both the Physical and Virtual Infrastructure of the organization and its facilities. The Data Center Tech will drive data center best practice and relative industry standards into working processes and procedures as/where applicable.

PHYSICAL AND MENTAL REQUIREMENTS:

• Must be self-motivated, detail oriented, positive in approach, professional and help create, develop and implement project process improvement(s)
• Must promote the company culture and mission to all employees, vendors, clients and business partners
• 3+ years working in data centers, operations or related technical field
• General knowledge of server/network equipment and software support configurations
• Intermediate understanding of AC/DC power principles, data center power distribution and data center best practices
• Strong aptitude for independent working environment and high productivity rate
• Must be able to act as the company liaison for interface with customer representative(s)
• Must possess proven problem-solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s)
• Must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds
• Must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones
• Excellent communication and customer relationship skills
• Regular attendance is mandatory

EDUCATION, CERTIFICATION, LICENSE, AND SKILL REQUIREMENTS:

• Must possess at least a High School diploma or GED equivalency
• Three (3) years minimum of data center experience
• Must possess at least two (2) active industry certifications
• Must be highly proficient with Microsoft Office (Word, Excel)
• Must meet Company minimum driving standards

PHYSICAL AND MENTAL REQUIREMENTS:

• The Communications Technician I must be self-motivated, positive in approach, professional and help create, develop and implement project process improvement(s).
• The Communications Technician I must promote the Company culture and mission to all employees, vendors, clients and business partners.
• The Communications Technician I must be able to act as the Company liaison for interface with customer representative(s).
• The Communications Technician I must possess proven problem solving skills, critical thinking skills and the ability to effectively read, write and give oral presentation(s).
• The Communications Technician I must be able to work at heights, off of a ladder and in confined spaces, lift up to 50 pounds and move up to 75 pounds.
• The Communications Technician I must be able to see and distinguish different colors, read small print and hear and recognize audible signals such as dial tones.
• The Communications Technician I must be able to travel within the branch territory and/or regional territory as needed.

EDUCATION, CERTIFICATION, LICENSE, AND SKILL REQUIREMENTS:

• Must possess at least a High School diploma or GED equivalency.
• Must possess a minimum of two (2) years of experience in telecommunications or related technical field and demonstrate the ability to supervise others.
• Must possess and be proficient with the listed tools.
• Must have proven skill level to interpret blueprints and other project documents, including but not limited to, specifications, reporting and quality requirements.
• Must know the universal communications color codes.
• Must meet Company minimum driving standards.
  Minimum Years of Experience: 2-4 License Required: No Minimum Education: High School Overview:
  IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2023 fiscal year ending September 30, 2023, IES produced over $2.3 billion in revenue and employed over 8,400 employees at over 129 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply.
  EEO Statement:

• Directly support and complete all scheduled data center MACs (Moves/Adds/Changes)
• Hardware installation MACs, including device labeling, power connectivity and network cable connectivity
• Complete hardware support work orders involving hardware and cabling MACs, certification, troubleshooting and break-fix
• Asset management, auditing and daily work log/ticket tracking
• Provide smart-hands assistance as required for multiple customers at various sites within specified SLA response times (on-call duties may apply)
• Maintain a safe and secure operating environment within the data center and report any violations to their immediate supervisor
• Detailed and thorough documentation and record keeping
• Maintain site security protocols, badging requirements and data protection procedures
• Ensure all media storage devices (Hard drives, thumb drives, CD/DVD’s, etc.) are properly logged, secured and documented to ensure compliance with retention practices
• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and data center infrastructure management (DCIM) related tools
• Coordinate equipment/material receiving, shipping and RMA processing support as/when required
• Provide vendor and security escorts as needed
• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas as needed on a regular basis
• Support standard and emergency operating procedures for data center.
• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required
• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Coordinates equipment installation and delivery schedules in accordance with set project plans
• On-Call duties as needed