WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

JOB SUMMARY

The Customer Operations Data Center Technician handles work order requests, maintains detailed documentation, and supports higher-level orders. Responsibilities include racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting. The role also involves supporting operations and security teams, ensuring customer satisfaction, managing deployment expectations, providing on-site support, and assisting with projects under supervision. Come join our amazing Team in FR13, Frankfurt! We are expanding!!

REQUIREMENTS

• Language Skills: Proficiency in German and English.
• Educational Background: Completed training in IT or Telecommunications Engineering.
• Experience: Work experience in the IT field, hand-on experience with Hardware maintenance and installation, ticketing systems…
• Customer Service: High customer and service orientation.
• Technical Skills: Very good computer skills.
• Availability to start within the next 3 months.

• Manage and respond promptly to work order requests, collaborating on complex orders as needed while maintaining thorough documentation in the ticketing system.
• Assist with the installation of customer equipment, including tasks such as rack and stack, ladder racks, fiber raceways, cable management, patch panels, ground cabinets, post racks, tape changes, and backup tasks.
• Handle standard cross-connect work orders, including installation, terminations, and modifications.
• Support basic testing and installations, assist with Layer 1 cross-connect certification testing, and perform semi-routine testing as directed.
• Collaborate with operations and security teams as required to ensure smooth operations.
• Ensure customer satisfaction by adhering to order execution requirements, providing exceptional customer service, managing time expectations for new deployments, and offering on-site support through access and escorting services.