Data Center Technician at Microsoft

Oslo, Oslo, Norway -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Center Operations, Quality Control, Troubleshooting, IT Equipment Support, Safety Compliance, Process Adherence, Cabling Infrastructure, Network Equipment, Server Equipment, Storage Equipment, Incident Reporting, Technical Guidance, Team Collaboration, Execution Strategy, Feedback Encouragement, DBD Management

Industry

Software Development

Description

Provides guidance to other technicians on changes to processes. Provides guidance for, and develops/employs own effective execution order strategy(ies) for assigned tasks. Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians. Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with stakeholders. Assists in conducting, and/or participates in daily safety briefings. Datacenter Operations Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment while proactively prioritizing security considerations. Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment. Provides guidance to other technicians on changes to processes and procedures. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and appropriately escalates challenging or complex tickets to internal business partners as needed. Provides, responds to, and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams. Participates in the regular cadence of proactive safety observation reporting processes and systems. Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders. Performs discrete quality control activities and assessment of work, to compliance standards and process adherence, performed by other technicians. Processes and verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction. Ensures end-to-end management of DBDs in accordance with security protocols and regulations. Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria. Service Delivery Provides guidance to less experienced technicians for, and develops/employs own effective execution order strategy(ies) for assigned tasks. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, while providing guidance to less experienced technicians, with direction from management where applicable. May perform tasks in tandem with other technicians to comply with procedures and safety requirements. Ensures all tasks are executed and aligned with security principles, configurations, and controls. Follows procedures to immediately communicate, report, and escalate data center technical, safety, or security related incidents to direct-line management. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support. High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology OR equivalent experience. Associate's degree in Computer Science or related field and/or equivalent work experience AND experience supporting IT equipment or related technology OR equivalent experience. Experience working in a production, mission-critical 24x7x365 datacenter environment. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

The Data Center Technician provides guidance to other technicians on processes and performs quality control activities to ensure compliance standards are met. They also assist in daily safety briefings and manage data-bearing devices in accordance with security protocols.