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Data Center Technician at Microsoft

Johor Bahru, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

22 Feb, 26

Salary

0.0

Posted On

24 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Diagnostics, Troubleshooting, Computer Hardware, IT Equipment Support, Quality Checks, Cabling, Grounding, Staging, Labeling, Team Collaboration, Accountability, CompTIA Certifications, Basic Structure Cabling

Industry

Software Development

Description

Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs). Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance. Assists and provides guidance to other technicians to complete challenging or complex tasks. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work. Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities. Embodies our culture and values. Bachelor's Degree or equivalent AND 1+ year(s) and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology. Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays These requirements include, but are not limited to the following specialized security screenings: 2+ years' experience supporting IT equipment or related technology. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities

The Data Center Technician performs diagnostics and troubleshooting to identify and resolve issues while minimizing disruption. They also conduct quality checks and assist other technicians with complex tasks.