Data Center Technician - Neurodiversity Hiring Program at Microsoft

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Center Operations, Diagnostics, Troubleshooting, Cabling Infrastructure, Network Equipment, Server Equipment, Storage Equipment, Safety Procedures, Team Collaboration, Technical Support, Process Change Notifications, Customer Impact Awareness, Hardware Setup, Data Destruction, CompTIA Certifications, Basic Structure Cabling

Industry

Software Development

Description

Datacenter Operations Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment. Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment. Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management. Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians. Seeks guidance from more experienced technicians on challenging or complex tickets. Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others. Asks questions when they do not have required information and may provide feedback on changes to processes to experienced technicians and/or direct-line management. Participates in daily safety briefings. Participates in the regular cadence of proactive safety observation reporting processes and systems. Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders. Performs basic diagnostics and troubleshooting with guidance from experienced technicians and/or via standard procedures to identify the cause(s) of technical issues and replace faulty components in network, storage, or server equipment with zero-to-minimal customer and/or business disruption. Develops awareness of conditions, circumstances, and scenarios which may reflect significant customer or business impact within the Data Center environment. Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management. Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (e.g., racks, hard drives, switches) according to specific written instructions provided via checklists, guides, standard processes, emails, guidance from other technicians, and/or direction from management. Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices (e.g. hard-drives, solid-state drives, flash cards, etc.) contained within network, storage, or server equipment has been identified for eradication or destruction with guidance. Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria. High school diploma, GED, or equivalent and basic knowledge of computer hardware and components OR equivalent experience. The Neurodiversity Hiring Program is to build an inclusive hiring approach that recognizes and embraces the strengths of Neurodiverse candidates. Neurodiversity encompasses a wide range of cognitive differences, such as ADHD, autism, dyslexia, dyspraxia & dyscalculia. Do you qualify to participate in this program? These requirements include, but are not limited to the following specialized security screenings: High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience. Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Responsibilities

The Data Center Technician will assist in preparing, installing, and troubleshooting IT datacenter technologies and equipment while complying with business unit policies. They will also participate in safety briefings and contribute to a positive team environment.