Data Center Technician at Oracle Risk Management Services

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Server Hardware, Network Break-Fix, Structured Cabling, Rack Deployments, Decommissioning, Site Planning, Problem Escalation, Ticketing Queues, Incident Resolution, Service Level Agreements, Data Center Infrastructure, Facility Operations, Airflow Management, Linux Operating System, Command Line Tools, Inventory Handling

Industry

IT Services and IT Consulting

Description

Brief Description Responsible for effective delivery of hands-on technical support and installations. This will include server hardware and network break-fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation and performing installations in an Oracle Cloud Infrastructure (OCI) data center. Prioritize ticketing queues, resolving incidents and escalations, and to clear blocking issues to enable continued delivery of hands-on technician activities in accordance with internal polices and service level agreements. Provide 24x7 site coverage for Oracle OCI data center sites. About the candidate Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience Hands on experience in IT Infrastructure support, server and network maintenance and structured cabling in a large-scale mission critical environment Hands on experience and adequate understanding of data center infrastructure and facility operations The position involves on-call which means you should have a driving license and be able to reach data center site within 60 mins This position requires working in cramped spaces and elevated locations Ability to speak confidently and to communicate clearly in a virtual environment Strong adherence to processes and procedure and be a Process Champion Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff Experience providing client-facing, direct customer support and service Ability to work productively in remote cross-functional teams, resourcefully and independently as an individual Highly service-oriented, reliable, responsible and self-motivated Required experience Hands on experience in server and network hardware installation, break-fix and troubleshooting Hands on experience in structured cabling, troubleshooting methodologies and diagnostic procedures Hands on experience with new rack deployments and rack decommissioning activities Adequate knowledge of data center infrastructure, facility operations including mechanical and electrical Adequate knowledge of airflow management (hot aisle, cold aisle, containment etc.) Experience with commissioning new whitespace, data center expansion projects and build out activities Experience with data center and facility operations involving critical incidents and preventive maintenance Linux Operating System working knowledge, proficiency in command line tools Experience in handling large inventory and implement quality control Networking fundamentals Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com [accommodation-request_mb@oracle.com] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Responsibilities

The role is responsible for delivering hands-on technical support, including server hardware and network break-fix tasks, structured cabling, rack deployments, and performing installations within an Oracle Cloud Infrastructure (OCI) data center. This involves prioritizing ticketing queues, resolving incidents, and ensuring 24x7 site coverage according to internal policies and service level agreements.