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Data Center Technician at Oracle Risk Management Services

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Dec, 25

Salary

0.0

Posted On

24 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Satisfaction, Problem Resolution, Networking, Hardware, Software, Project Management, Site Planning, Professional Services, System Diagnostics, Service Processes, Problem Escalation, Field System Support, Installation, Maintenance, Resource Coordination

Industry

IT Services and IT Consulting

Description

Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation. Works primarily at customer sites. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 3 years relevant experience and BA/BS degree preferred. Career Level - IC3

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Responsibilities

Provide first line on-site field system support including hardware, software, and networking. Ensure high customer satisfaction through effective technical support and service delivery.