Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

WHAT YOU GET TO DO IN THIS ROLE:

• Work as a valued member of a diverse multi-talented global team committed to both operational excellence and self-improvement.
• As a Data Center Operations Analyst, you will be responsible for global infrastructure design, standards, operations and architecture.
• Use your experience in data center operations to implement, communicate, execute, and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
• Take part in documentation and maintain a catalog of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 2 year’s experience in data center operations, with year-on-year responsibility growth and a passion for progression.
• Perform hardware break-fix tasks within production environments.
• General understanding of data center facilities and infrastructure, including power, structured cabling, rack placement and security compliance.
• Experience of deploying pre-integrated racks, servers and network appliances including, installation, patching, cable management and asset labelling.
• Process oriented and experienced in process development

Good to have:

• Strong analytical skills with the ability to multi-task several issues.
• The flexibility to travel domestically and internationally from time to time.
• General documentation skills with particular emphasis on technical processes, standards and knowledge sharing.
• General understanding of networking/server architecture and hardware.
• Experience with vendor management in a data center environment.
• Knowledge and experience in ITIL process methodologies would be beneficial.
• Ability to work independently in a variety of situations.
• Excellent communication skills, customer focus, problem solving abilities, positive mindset.
• Ability to travel to local datacentres