WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Why Join Us?
At Equinix, we understand that many applicants may hesitate to apply unless they meet every requirement. We value diverse experiences and backgrounds, and if you’re excited about this role and believe it challenges you, we encourage you to apply, even if you don’t meet all the criteria.

JOB SUMMARY:

As an Entry-Level Customer Operations Data Center Technician, you will assist in handling work order requests, maintain documentation, and support various tasks in our data center. This role includes racking and stacking equipment, assisting with installations and cross-connects, conducting basic testing, and troubleshooting under supervision. You will also support operations and security teams, ensure customer satisfaction, manage deployment expectations, and provide on-site support. Join our amazing team in FR5, Frankfurt!

REQUIREMENTS:

• Language Skills: Proficiency in German and English.
• Educational Background: Completed training in IT, Telecommunications, or a related field is a plus but not mandatory.
• Experience: Any hands-on experience in IT, hardware maintenance, or installation is beneficial but not required.
• Customer Service: A strong orientation towards customer service and satisfaction.
• Technical Skills: Basic computer skills and a willingness to learn more.

1. Queue Management / Reporting:

• Check Work Orders: Look at requests for work that need to be done and respond to them quickly.
• Keep Records: Write down what you do in a system so everyone knows the status of each request.

1. Installations:

• * Set Up Equipment:* Assist in placing and securing customer equipment in racks (like shelves for servers).
• Support Basic Installations: Help with simple tasks like organizing cables and setting up equipment.

1. Cross-Connect:

• Assist with Connections: Help with connecting cables and making changes as needed for customer setups.

1. Testing / Troubleshooting:

• Help Test Equipment: Support basic tests to check if equipment is working properly.
• Fix Simple Problems: Help identify and solve easy issues with guidance from more experienced team members.

1. Stakeholder Partnership:

• Work with Other Teams: Collaborate with other teams, like operations and security, when needed.

1. Customer Management:

• Keep Customers: Make sure customers are satisfied by following the steps needed to complete their requests.
• Provide Good Service: Be friendly and helpful when interacting with customers.
• Manage Expectations: Help customers understand what to expect for new installations or services.

1. On-Site Support:

• Provide On-Site Help: Assist customers and visitors by helping them access the facility and guiding them where they need to go.