Data Centre Technician Manager at Microsoft

, Gävleborg County, Sweden -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Team Leadership, Data Center Operations, Safety Compliance, Performance Assessment, Resource Scheduling, Technical Support, Training, Issue Resolution, Quality Assurance, Empowerment, Coaching, Communication, Problem Solving, Accountability, Customer Experience

Industry

Software Development

Description

Responsibilities - Accountable for end-to-end people management activities such as recruitment, performance assessments, resource scheduling and regular bi-weekly one-on-one meetings with a team of Data Center Technicians. - Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture. - Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes. - Accountable for overall data center service compliance and quality. - Ensures technicians are trained in procedures for installation, deployment, replacement, and post-execution quality check processes. - Verify that post-execution quality checks have been performed appropriately by technicians and take corrective action as needed. - Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams. - Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees. - Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder use). - Promote a culture of safety and empower technicians to act, speak up, and report safety concerns and/or incidents. - Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. Required Qualifications - High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams. - 1+ year(s) experience directing, supervising, or managing others. While not required, we also look for the following Preferred Qualifications: - Associate degree in Computer Science or related field and/or equivalent work experience. - 4+ years' experience supporting IT equipment or related technology. - 3+ years' experience working in a production, mission-critical 24x7x365 data center environment. - 2+ years' experience leading diverse, technical, or IT workforce of up to ten employees.

Responsibilities

The Data Centre Technician Manager is responsible for managing a team of Data Center Technicians, ensuring compliance with service quality and safety procedures. This role includes conducting performance assessments, training technicians, and leading team meetings to prioritize work and address issues.