Data Centre Technician at Oracle Risk Management Services

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Centre Experience, Long Line Cabling, Technical Support, Rack Installations, Project Work, Troubleshooting, Network Issue Diagnosis, Preventative Maintenance, Cable Management, System Maintenance, Collaboration, Monitoring, Inventory Management, SLA Compliance, Hardware Repairs, Server Configuration

Industry

IT Services and IT Consulting

Description

You will join an onsite team providing 24x7 support with a mixture of onsite rota and oncall Candidate will have previous datacentre Experience in large scale datacentres Long line cabling experience (up to 50 meters) is essential for this role to support multiple rack deployments with cabling expected to be at a world class standard Responsible for effective delivery of technical support, rack installations and project work The break fix activities technicians are responsible for include, but not limited to, CPU/memory/Motherboard/HDD replacements, cable replacements, network issue diagnosis and problem diagnosis Work on problem escalations with relevant teams to resolution Assist with decommissions and destruction events Prioritising tickets in the queue is crucial in conjunction with understanding Business Objectives Technician will perform activities in accordance with internal polices and service level agreements Involvement in multiple projects across numerous lines of business Responsibilities Installation and Configuration: Plan for new rack deliveries in cooperation with 3rd party team Install and configure servers racks, switches, and other hardware. Rack installations performed under strict SLA’s to ensure swift handover to the business Involvement with the design & commissioning of new whitespaces Long-Line Cabling: Install, maintain, and troubleshoot long-line cabling for new rack installs to a high standard, ensuring clean, organized, and efficient cable management. Ensure that all cabling follows strict OCI standards Perform cable testing to help troubleshoot connectivity issues System Maintenance: Break/fix activities on all server hardware including CPU, System Boards, HDDs. Conduct routine hardware and software checks to ensure optimal operation of systems and equipment. Monitor and respond to the issue ticketing system, addressing issues as they arise and according to SLA’s and business requirements. Project Work Assist with and/or own the planning and delivery of Ad-Hoc projects when required Work with inventory teams to ensure materials available for project work when required Troubleshooting and Repairs: Diagnose and resolve hardware and network issues. Perform preventative maintenance when required according to project-based tickets Monitoring Monitor the ticketing queue and ensure prioritisation according to severity and corresponding SLA’s Keep open tickets updated and work with relevant stakeholders to ensure effective workflow Collaboration and Support Work with other teams (network engineers, system administrators, etc.) to troubleshoot and resolve issues. Provide support to on-site teams or remote personnel when required. Site Cover A rota system for onsite coverage 16 x 7 (subject to change) On Call cover required to respond to high severity calls outside of these hours UK Passport required for access to certain area’s

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Responsibilities

The Data Centre Technician will provide 24x7 support, focusing on technical support, rack installations, and project work. Responsibilities include troubleshooting hardware and network issues, maintaining cabling standards, and ensuring compliance with internal policies and SLAs.