ABOUT THE TEAM

The Data Centre Team is a small but dynamic and close-knit multi-disciplinary group that values teamwork, collaboration, and having fun while ensuring the reliability and security of Surrey County Council’s data centres. We pride ourselves on fostering a supportive and inclusive environment.
While we take our responsibilities seriously, we also believe in enjoying our work, celebrating successes, and keeping a sense of humour. Whether it’s tackling challenging technical issues, brainstorming innovative solutions, or sharing a laugh during breaks, you’ll find a team that works hard and supports each other every step of the way.
We are looking for an independent thinker and self-starter who can work collaboratively as part of a team but is also comfortable working independently to deliver agreed objectives.
They should have a customer-focused mindset and be able to reinforce decisions with relevant technical expertise and knowledge with close alignment with specific technical competencies and working practices within data centre operations
They should thrive in a dynamic environment, demonstrating resilience in tackling complex technical challenges and finding innovative solutions. A commitment to continuous improvement, operational efficiency, and customer satisfaction is essential, along with a willingness to take ownership of tasks and collaborate effectively within a multidisciplinary team.

OUR VALUES

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.
Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job.
Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

THE STARTING SALARY FOR THIS ROLE IS £40,296 PER ANNUM, WORKING 36 HOURS PER WEEK.

Surrey County Council operates dedicated on-premise enterprise data centres that support the council’s business-critical services and a range of partnership customers. We are excited to be recruiting a Data Centre Technician to join the Data Centre Team. Our team fosters a culture of ownership, innovation, and collaboration, ensuring that we deliver operational excellence while maintaining a positive and enjoyable work environment.
This is an on-site role, requiring attendance five days per week, with some travel between Surrey data centres and other locations around the county. Our core business hours are between 8 am and 6 pm, but a flexible approach to working hours is a key requirement for this role as there are requirements for working outside of normal business hours. The role requires participation in an out-of-hours support rota.

ABOUT THE ROLE

As a Data Centre Technician, you will be responsible for maintaining and supporting the council’s data centres, ensuring optimal performance, cost efficiency, and risk management. The work can be diverse, sometimes unpredictable, and non-routine, requiring a creative application of a wide range of skills. The role includes a broad range of tasks, such as:

• Performing installation, maintenance, and troubleshooting of critical IT infrastructure, mechanical and electrical systems, and physical security controls
• Supporting data centre services for both internal council operations and external partner customers
• Collaborating with customers, third-party engineers, and stakeholders to deliver infrastructure projects and service improvements
• Managing physical security and availability ensuring compliance with industry standards, including ISO 27001 and ITIL best practices
• Supporting disaster recovery, capacity planning, and business continuity within the data centres
• Participating in out of hours support on a rotational basis

We are looking for an independent thinker and self-starter who can work collaboratively as part of a team but is also comfortable working independently to deliver agreed objectives. The ideal candidate should have a customer-focused mindset and be able to reinforce decisions with relevant technical expertise and knowledge.

To be considered for shortlisting for this role, your application should clearly evidence the following:

• You must be eligible to work in the UK
• You must have a drivers licence and be able to drive
• You must have access to a suitable vehicle with a current MOT and business insurance
• Experience working in a large scale data centre environment, preferably in a role involving infrastructure maintenance and operations
• Experience delivering large-scale customer projects within a critical IT environment
• Experience with hardware installation, remote support and upgrades
• Ability to work effectively in a high-availability environment, with a strong awareness of risk management and operational resilience
• Knowledge of ITIL and ISO 27001 frameworks and their application in a data centre
• Understanding of data centre M&E infrastructure and physical security controls
• Understanding of network design, telecommunications, and structured cabling in a critical facility environmen