Data Collection Officer at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Collection, Data Processing, Data Validation, Customer Service, Communication, Problem Solving, Attention to Detail, Workload Management, Collaboration, Advisory Skills, Quality Assurance, Time Management, Confidentiality, Adaptability, Technical Proficiency, Stakeholder Engagement

Industry

Law Enforcement

Description

Guiding the future of NSW education Position details Clerk Grade 3/4 Full-Time, Temporary – Until 22 October 2027 Close to Wynyard station & hybrid work arrangements available About us At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards). NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do. About the role The Data Collection Officer plays a crucial role at the NSW Education Standards Authority (NESA), supporting the collection, processing, and validation of student data for Year 10, Year 11 and Year 12 students. This role is vital in ensuring that high schools and senior students across NSW receive accurate Records of School Achievement (RoSA) and can access their academic information through Students Online. This is a fantastic opportunity for a detail-oriented professional to contribute to the integrity and quality of student credentials in NSW, providing essential support to schools and students. On a day-to-day basis you will be responsible for: Providing professional advice via phone and email to help NSW schools meet student entry submission requirements and support senior students in accessing advice and results. Conducting administration and data quality assurance processes for student records to prepare for the credentialing of the RoSA and Higher School Certificate (HSC). Collaborating with the team to understand and utilise the functionalities of the Schools Online and Students Online web portals. Offering accurate and consistent advice on RoSA eligibility, integrating information from various NESA stakeholders. Balancing a diverse workload in an environment of continuous interruptions and high-volume transactions. Staying updated on RoSA and credentialing requirements amid evolving policies and educational initiatives. Our ideal candidate will have: Previous experience assessing and resolving issues in a frontline, high volume and customer focused environment. Proven experience managing and maintaining workload in an environment of continuous interruptions and high volume of work. We invite you to download the role description for additional information on the position. Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant. At NESA you will benefit from: An organisation where your contribution has a big impact. An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices. Flexible working arrangements and generous leave entitlements. Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations. Salary packaging options. Working in a purpose driven and ethical organisation with committed colleagues. Ready to join us? Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately): Targeted Question 1: Please describe an example of when you have had to deal with competing deadlines and priorities while maintaining accuracy and confidentiality. What systems and methods do you use when managing workload? What was the result? Targeted Question 2: What do you think are the key elements in developing good working and customer relationships? Please provide an example of how you have delivered professional customer service to a range of stakeholders. Advice on applying for NSW Public Sector roles If you need reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au Close date: Monday 16 February 2026 at 11.59pm AEST Thank you for your interest, we look forward to receiving your application. Important information NESA’s Statement of Commitment to Child Safety All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges. We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community. Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

Responsibilities

The Data Collection Officer is responsible for supporting the collection, processing, and validation of student data for Year 10, Year 11, and Year 12 students. This includes providing professional advice to schools and ensuring the integrity of student credentials.