Data Collection Specialist at C3EL

Scott AFB, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Apr, 26

Salary

0.0

Posted On

18 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Collection, Data Analysis, IT Ticketing Processes, Statistical Theory, Mathematical Theory, Training, Collaboration, Risk Mitigation, Process Improvement, Contractual Compliance, Performance Standards, Ad-hoc Requests, New Hire Orientation, Team Support, Operational Procedures, Efficiency

Industry

IT Services and IT Consulting

Description

Overview: Job Title: Data Collection Specialist Security Clearance: Secret Location: Scott AFB, IL (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Description: The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical and statistical theory and methods to collect, organize, interpret, and summarize data—providing actionable information in support of the Global Solutions Management–Operations (GSM-O) II contract requirements. (This role is considered "Mission Essential" and may require supporting rotating involves shift work, which includes nights and weekends.) Responsibilities will include, but not be limited to: Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center. Collaborate with the network operations team and other internal/external functional areas to ensure functional processes and procedures are followed. Analyze and identify areas for improvement to increase efficiency, and develop process changes that enable the team to achieve effective integrated outcomes. Identify and mitigate risks by reporting issues that may impact contractual compliance to operations team leadership. Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to confirm that next actions are clear and aligned with contract performance goals. Respond to ad-hoc requests from multiple entities in a timely and professional manner. Use reporting data to identify and correct non-compliant actions. Review and validate that tickets follow published processes, including templates, notifications, and update timelines. Support new hire orientation and provide ongoing training to team members on contractual requirements. Minimum Qualifications: U.S. Citizenship. An active, in-scope US Government issued Secret clearance. High school diploma or equivalent, with 3–5 years of relevant experience. Moderate understanding of IT ticketing processes and systems. Moderate understanding of data analytics concepts. Desired Qualifications: ITIL 4 Certification Education: A minimum of a High School diploma or equivalent is required.

Responsibilities

The Data Collection Specialist will monitor and report on contractual performance standards while collaborating with various teams to ensure compliance with operational processes. They will also analyze data to identify areas for improvement and support training for new hires.