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Data Collection Specialist at LightGrid LLC

, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Collection, Statistical Theory, Data Organization, Data Interpretation, Data Summarization, Contractual Performance Monitoring, Trouble Ticket Lifecycle Management, Process Monitoring, Process Improvement, Ticket Queue Management, Data Analysis, IT Ticketing Processes, Data Analytics

Industry

Defense & Space

Description

Description LightGrid is hiring a Data Collection Specialist to work at Hill AFB, Utah. The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical or statistical theory and methods to collect, organize, interpret and summarize data and provide usable information in support of Global Solutions Management-Operations (GSM-O) II contract requirements. Requirements Primary Responsibilities: • Monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center. • Collaborate within the Data Collection Services team to ensure functional processes and procedures are monitored and adhered to. • Work under moderate supervision to ensure efficiency by analyzing and identifying areas of improvement and then assisting with the development of process changes that enable the team to attain integrated outcomes that are effective. • Support business practices by ensuring ticket queues are monitored, updated, and analyzed to validate that the next actions are clear and concise to ensure contract performance goals are met. • Receive ad-hoc requests from team leads and provide timely responses back to requestor • Utilize report data to identify and recommend correction on routine problems and issues. Basic Qualifications: • Currently possess an active Secret security clearance. • Basic understanding of IT ticketing processes, applications and Data Analytics Required Education and Experience: •High school diploma and 1-3 years of experience.

Responsibilities

The specialist will monitor and report on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center. They will also collaborate on functional processes, analyze areas for improvement, and support business practices by ensuring ticket queues are monitored and analyzed.