Data engineering Analytics at American Express Global Business

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

0.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Engineering, Big Data, GCP, Hive, Hadoop, PySpark, Python, Shell Scripting, Agile, Jira, Rally, Data Pipeline Design

Industry

Financial Services

Description

Function Description: XM Discover helps unlock insights across the entire Customer Listening posts for GSG and non-GSG processes using call and chat transcripts, and survey comments from our customers. Our team is responsible to sends and receive this data from XM Discover. This process includes design and programming of the data pipeline which consist of various use cases. The Analyst-Data Analytics will support the transformation and innovation of the end-to-end Voice of Customer data pipeline process. The responsibilities include - development and maintenance of programs that share all text data, along with additional data sourced from Cornerstone to maximize XM discover capabilities and integration with the dashboard hosted by XM Discover. This person will work closely with product and process owners, subject matter experts from Qualtrics/XM Discover and the agile team in Technologies. At American Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * Support for financial-well-being and retirement * Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * Generous paid parental leave policies (depending on your location) * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

Design, program, and maintain end-to-end Voice of Customer data pipelines to unlock insights from call, chat, and survey data. Collaborate with product owners and technical teams to integrate data with XM Discover dashboards.