Our name says it all Tender Loving Care at Home. Here at TLC Home Care we pride ourselves on having excellent customer service and caregiver selection. We are compassionate about what we do and know first hand the challenges involved in selecting good caregivers. We have a lot of experience and a long history coordinating care for clients, family members and caregivers and facilities. We understand that this is a very difficult time in your loved ones life but we will strive to bring the most qualified caregivers who truly love what they do and are excited about providing the best personal care services.
We are seeking a highly organized and detail-oriented Data Entry and Verification Clerk to join our Customer Support team in a fully virtual capacity. This hourly, full-time role is critical to maintaining the accuracy of our records and ensuring high-quality support for our customers. If you’re a diligent individual with a knack for detail and a strong command of the English language, this is the role for you.

QUALIFICATIONS

• Proven experience in a data entry or administrative role, preferably in a remote setting.
• Strong proficiency in English, including speaking, reading, and writing.
• Exceptional attention to detail with a high level of accuracy in work.
• Familiarity with customer relationship management (CRM) tools and database software.
• Ability to work independently and manage time effectively in a remote environment.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced setting.
• Basic technical aptitude and comfort troubleshooting common software issues.

RESPONSIBILITIES:

• Input, verify, and update customer data within our CRM and database systems.
• Conduct quality assurance checks to ensure the accuracy and consistency of data.
• Review and validate incoming documentation for completeness and accuracy.
• Collaborate with the Customer Support team to address discrepancies or missing information.
• Generate reports based on collected data and provide insights to relevant stakeholders.
• Maintain confidentiality of sensitive customer information and comply with company data privacy standards.
• Continuously improve data entry processes and identify ways to increase efficiency.

THE PAY RANGE FOR THIS ROLE IS:

30 - 36 USD per hour(Remote (Glen Burnie, Maryland, US)