Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 1
Internal Job Title: Informatics Administrator
Reports To: Team Lead, Informatics Admin
Job Requirement(s): Occasional weekend/holiday work
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

QUALIFICATIONS:

• 1-2 years previous experience in a related industry or field
• Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
• High School Diploma
• Excellent communication skills
• Excellent customer service skills
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management and organization
• Strong multi-tasking & prioritization
• Ability to work occasional weekends (Saturday and Sunday) to support our software installations
• Ability to work occasional Canadian & US holidays to support our software installations

THE ROLE:

As an Informatics Administrator you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS.

JOB RESPONSIBILITIES:

• Provide excellent support to our customers in our software
• Support and troubleshoot issues that are both called in and emailed to the Support team
• Write up tickets and investigate issues that arise
• Escalate issues to the corresponding teams where needed
• Loading and coding of Financials, DOC’s (1, 2,3 and Custom), Income Dashboards, Manufacturer Inspections and Tire Storage stickers
• Program new loaner setups and assist in existing loaner adds/changes
• Work on and maintain letterhead for existing customers and be backup for new letterhead creation for go live dealers
• Communicate with customers for approvals of documentation such as Financials, DOCS and Inspections
• Maintain documentations and update as processes change within the department
• Responds to both internal and external support requests in a timely manner
• Be able to talk about and be able to navigate our DMS Software to be able to better assist
• Willingness to commit to an ongoing system of education and cross-training