QUALIFICATIONS

• Education: High school diploma or equivalent; additional education in business or related fields is a plus.
• Experience: Previous experience in data entry and customer service is preferred.
• Skills:
• Proficient in Microsoft Office Suite (Excel, Word) and data entry software.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Problem-solving skills and a customer-oriented mindset.

PREFERRED QUALIFICATIONS

• Experience with CRM software and data management systems.
• Familiarity with basic accounting principles.
• Bilingual abilities can be an advantage.

• Data Entry: Accurately input and update data in the company’s database, ensuring high levels of accuracy and attention to detail.
• Customer Service: Respond to customer inquiries via phone, email, or chat, providing information about products and services, and resolving issues promptly.
• Order Processing: Process customer orders, including entering order details, tracking shipments, and managing returns or exchanges.
• Record Maintenance: Maintain and organize customer records, ensuring that all information is up-to-date and easily accessible.
• Reporting: Generate reports on data entry activities and customer service metrics as needed.
• Collaboration: Work closely with other departments, such as sales and logistics, to ensure customer satisfaction and efficient operations.
• Problem Solving: Address customer complaints and issues with a focus on finding effective solutions.